Application Support Analyst

18 hours ago


Perth, Australia Kinatico Full time

We power insights for better, safer workplaces together.

We are looking for a motivated Application Support Analyst to join our dynamic team. As a key intermediary between the Customer Support and Development teams, you will leverage your deep technical knowledge and advanced problem-solving skills to efficiently resolve complex issues. Your role will be crucial in ensuring technical problems are addressed promptly and support standards are maintained. This is an exciting opportunity to thrive in a fast-paced, growing tech environment. If you’re a self-motivated, excel in managing time and solving problems, and can communicate complex IT issues to non-technical audiences, we want to hear from you

**OUR TEAM’S STRENGTH COMES FROM EVERYONE’S INDIVIDUALITY**

**About you**:

- **Experience**:Minimum of 1+ year in a similar or related role.
- **Knowledge**: Expertise in providing L1, L2, or L3 IT Support is desirable, Experience in handling production IT incidents, service restoration, and customer communication, Familiarity with support ticketing systems and remote support tools. Experience in tech-related retail environments is a plus.
- **Certifications**: Bachelor's degree in Computer Science, Computer Systems Engineering, or related field.
- **Skills**: Ability to explain complex IT issues to non-technical audiences and manage customer expectations, excellent problem-solving skills and ability to self-research solutions, strong time management and task prioritization skills.

**DELIVERING THE GOOD, STRIVING FOR THE GREAT**

**Position responsibilities include but are not limited to**:

- Service Level Agreements (SLAs)
- Provide Level 2 support to troubleshoot and resolve requests as per established standards.
- Diagnose and document software bugs, escalate to the development when needed.
- Triage and prioritize support tickets based on urgency and impact.
- Manage incident communications and coordinate service restoration..
- Document all actions to track SLA compliance.
- Customer Value
- Monitor and analyze system behavior, proactively troubleshooting alerts before they escalate.
- Review support tickets to identify trends and advocate for improvements.
- Build technical capability within the Customer Support Team and share knowledge on new features.
- Develop and automate reports and data exports as required.
- Process and Documentation
- Document processes, workflows, and technical documentation.
- Maintain support activitiy records and suggest process improvements.
- Stay updated with product changes and address recurring issues with development teams.
- Continuous Improvement
- Provide ad-hoc training on new features for internal stakeholders.
- Maintain a post-release issue register and assist with QA regression testing.
- Act as a contact for product features and training.
- Support ISO in completing cybersecurity questionnaires for potential customers.
- Postmortem Analysis
- Conduct thorough root cause analysis of high-impact incidents.
- Document incident impacts, timelines, and contributing factors.
- Communicate actionable steps to prevent future incidents.

**ARE YOU READY TO BE A KINATICAN?**

Where our passion, talent, delivery and impact collide our purpose lies. As a global leader in Reg-Tech, we help organisations to know their people and foster safer workplaces.
- Flexible and supportive work environment
- A culture of development and recognition, we want our people to thrive
- Attend our Friday Funaticans in person and virtual events
- Bright, spacious office in the Perth CBD
- Work for an ASX listed company and a leader in Reg-Tech
- Join the company at an incredibly exciting time and enter a world of energy, enthusiasm and innovation

**TELL US ABOUT YOURSELF



  • Perth, Australia PERSOLKELLY Full time

    PERSOLKELLY is seeking Application System Analyst to join a great ICT team within Healthcare Industry. An Application System Analyst is required to join the ICT Department. This role will work on various system Frontend and backend database and work on various projects throughout the organisation. You will be responsible to consult and work collaboratively...


  • Perth Airport, Australia Arc Infrastructure Full time

    Posted: 25/09/2025 Closing Date: 23/10/2025 Job Type: Permanent - Full Time Location: Perth Airport Job Category: IT Arc Infrastructure manages and develops transport infrastructure assets that support growth and create jobs in WA. Rail is at the heart of our business, and the 5,500km rail network is the backbone of freight transport in Western...


  • Perth Airport, Western, Australia Arc Infrastructure Full time $90,000 - $120,000 per year

    The OpportunityWe are currently looking for an Application Support Analyst on a full-time permanent basis located at our Perth Airport-based Head Office.The RoleThe key duties and responsibilities are;Ensuring the continuity of key applicationsTroubleshooting application and data issues in a complex integrated environmentEnsuring ITSM processes are adhered...


  • Perth, Western Australia Caterpillar Financial Services Corporation Full time

    Overview Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just...

  • Application Support

    5 days ago


    Perth, Australia Talent International Full time

    australia perth permanent negotiable- **Permanent roles**: - **Scripting & SQL experience needed**: - **Opportunity to work within this organisations growing autonomous mining area** **If you would be keen to work at one of the leading mining organisations globally we have an opportunity within their Autonomous Engineering team. **The role of the Mining...


  • Perth, Western Australia Risk Support Group Pty Ltd Full time

    Add expected salary to your profile for insightsRisk Support Group is a trusted partner in risk support, allowing clients to focus on opportunity and purpose, while managing their risks.Effective risk support is based on the right combination of expertise, intelligence, and adaptive technology. Our approach helps our clients to develop more effective,...


  • Perth, Australia Tattarang Full time

    **Company Description** Tattarang**is the private investment group of Andrew and Nicola Forrest. We’re proudly Australian and invest across a wide variety of sectors and asset classes including in real assets, public and private markets. We are a values-based team that believes in using our capital as a force for good. **Qualifications** - Strong customer...

  • IT Support Analyst

    2 weeks ago


    Perth, Australia Jenny Barbour Full time

    Global Brand Constant Innovation Long term contract CBD location Fantastic long-term contract for an experienced IT support analyst to support the executives in all aspects of technology related requirements. **Key Responsibilities**: Provide level 1 and 2 IT Support Prevents, troubleshoots, and solves technical issues reported by end-users within the End...

  • It Support Analyst

    2 weeks ago


    Perth, Western Australia Jenny Barbour Full time

    Global BrandConstant InnovationLong term contractCBD locationFantastic long-term contract for an experienced IT support analyst to support the executives in all aspects of technology related requirements.**Key Responsibilities**:Provide level 1 and 2 IT SupportPrevents, troubleshoots, and solves technical issues reported by end-users within the End User...

  • IT Support Analyst

    7 days ago


    Perth, Australia AC3 Full time

    Join an expanding organisation going through exponential growth - Get exposure to on-site client work and long term career opportunities - Long standing organisation with a young and passionate team **About the role** Are you ready to be the IT hero everyone relies on? As an IT Support Analyst, you'll be at the heart of delivering top-notch performance,...