Customer Administrator

**Customer Administrator (Trainee Case Manager)**:
NSW - Sydney CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**THE ROLE**
- **Use your strong admin skills to build a rewarding career helping people get their lives back**:

- **No industry experience required, ongoing learning and development support provided**:

- **Flexibility to work from home to support work/life balance once trained**

We have an amazing opportunity for an Admin whizz As part of our diverse team based in **Sydney**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Use your strong administrative background in a new environment where you can make a positive impact on someone’s life every day As a Customer Administrator (Trainee Case Manager, you will manage your own portfolio of workers compensation claims, supporting people injured in the workplace, guiding them through their recovery as well as their employer.

This will be a **permanent** position based in the** Sydney **office, with flexibility to work from home once fully trained.

**YOUR RESPONSIBILITIES**
- Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological based injuries
- Work together and maintain relationships with injured workers, their employers and several external stakeholders to help the injured worker back to work as quickly and safely as possible
- Work with our Injury Management Specialists to develop and implement a plan to assist the injured workers’ return to work journey

**ABOUT YOU**
- We’re looking for someone who’s tech savvy with a general understanding of the Microsoft suite
- Excellent verbal communication skills with an ability to communicate with clarity
- Confidence to develop relationships with internal and external stakeholders such as workers, employers and providers
- Enjoy working collaboratively within a supportive team environment
- Passion for resolving conflicts and can handle challenging conversations

**ABOUT EML**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **3,900 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.