Digital & Customer Insights Analyst

2 days ago

Melbourne, Australia Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

**About the team you’ll join**:
The Data & Analytics team is responsible for empowering Xero to deliver successful digital, product, customer & marketing outcomes through actionable insights.

We enable customer, marketing and product teams with key information to; understand the current trends, customer and landscape, inform and motivate customer behavior and shape customer & marketing strategy.

**What you'll do**:

- You will deliver high quality data analysis and insights to various stakeholders within Xero; taking ownership for capturing requirements, data collection & analysis, AB testing, visualization and storytelling.
- Working closely with these stakeholders, you’ll play an integral role in supporting insights and decision making. As part of this you’ll be expected to present complex analysis to stakeholders, in a simple and compelling way with statistical confidence.

**What you'll bring**:

- Previous experience in a similar Data Analyst role, ideally working with customer, marketing & digital data, with proven experience in building campaign analytics frameworks.
- Exceptional communication skills and ability to interact with different stakeholders, both non-technical and technical, including the ability to prepare clear and digestible professional reports.
- Confident ability to break down complex data and deliver meaningful, actionable insights to stakeholders in a clear and digestible way.
- Experience delivering analytics in the form of visualizations and interactive dashboards using Tableau or Microstrategy
- Excellent data literacy skills gained through a mixture of proven experience with data in complex organisations, with the ability to tackle unfamiliar domains and work with complex and diverse datasets effectively.
- Proficient use of SQL for data extraction, manipulation and analysis; Experience with Tracking & GTM.

**What we offer**:

- Employee Share Plan, alongside an additional 5 annual Leave days, PLUS bonus holiday Leave.
- Wellbeing leave, Parental and Partner Leave, Life Insurance and Private Health Insurance
- Flexible working arrangements and weekly social events.

**Why Xero?**

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package including shares plus a range of leave options to suit your well-being. Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a member of Pride in Diversity, in recognition of our inclusive workplace. Our goal is to make sure you feel welcome and supported to do the best work of your life.

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