Salesforce and Omnichannel Manager

2 days ago

Homebush, Australia Barbeques Galore Full time

**Introduction**:
Salesforce & Omnichannel Manager
Barbeques Galore - Support Office, Homebush NSW
FTC - 12 months - with view to extend
Bring people together around the flame — and connect the systems that make it happen.
At Barbeques Galore, we’ve been helping Australians fire up unforgettable moments for over 45 years. We’re more than just BBQs — we’re building connected experiences that link our customers, stores, and teams seamlessly across every channel. We’re looking for a Salesforce & Omnichannel Manager to help shape the future of our customer journey — from online to in-store to post-purchase. You’ll lead the integration and optimisation of Salesforce, Fluent Commerce, and key business systems to deliver a truly unified experience.
What you’ll do
Configure and optimise Salesforce CRM and Service Cloud to support sales, service, fulfilment, and customer engagement.
Integrate Salesforce with OMS, NAV, eCommerce, and MuleSoft to ensure real-time visibility and seamless operations.
Drive omnichannel excellence, enhancing order accuracy, fulfilment speed, and the end-to-end customer experience.
Use data insights to identify friction points across channels — then design practical solutions to improve satisfaction and loyalty.
Partner with Technology, Logistics, Marketing, and eCommerce to deliver scalable, connected customer solutions.
Provide guidance and training to teams on Salesforce and omnichannel best practices.
Who you are
A hands-on Salesforce expert who can connect technical detail to business impact.
A strategic thinker who understands the product and customer journey from supplier to store.
Experienced in system integration, preferably across Salesforce, Fluent Commerce, NAV, MuleSoft, and related platforms.
Analytical, adaptable, and customer-obsessed — with the drive to keep improving processes and outcomes.
Skilled communicator who thrives in cross-functional environments.
What you’ll bring
Salesforce Certified Administrator (essential).
Experience managing order management or fulfilment systems (Fluent Commerce ideal).
Proven background in system integrations (API, middleware, etc.).
Strong Excel and data management capability.
Bonus points for experience in retail, eCommerce, or logistics technology.
Why Barbeques Galore
Work within a collaborative team driving digital transformation.
Be part of an iconic Australian brand with an exciting tech roadmap.
Great culture, flexible environment, and supportive leadership that invests in your growth.

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