Customer Service Manager

5 days ago

Berkeley Vale, Australia Sanitarium Health & Wellbeing Full time

Customer Service Manager
- Supply Chain

Sanitarium is a progressive and dynamic business that is Australian owned and produces Australia’s leading breakfast products - Up & Go, So Good, and Australia’s favourite breakfast Weet-Bix.

We are currently seeking an experienced Manager with strong leadership qualities and the ability to empower and motivate our team.

**The role**

This position is responsible for the management, operation and performance of all domestic and export customer service functions and supporting initiatives within carrier management, growth and efficiencies.

The responsibilities of the role include:

- Lead, mentor and drive the team to achieve their goals
- Development & implementation of the Customer Service strategy & culture plans, referencing both the logistics and the Sanitarium strategy.
- Support in the implementation of the overall Sanitarium Logistics strategy
- Develop and support customer collaboration process both internal and external
- Support transport/freight forwarder contracts/budgets and adherence to KPI’s.
- Drive continuous process improvement to achieve:

- Reduced costs
- Minimise short supply (Measure = Deliver In Full On Time - 98.5%)
- Order and invoice accuracy
- Transport utilisation
- Efficient dock management
- Analyze data and provide recommendations when needed.
- Manage the credit claims process.

**About you**

***You will have strong Customer Service leadership experience within Supply chain, FMCG, Manufacturing or Pharmaceutical and bring with you a passion for leading, developing, and empowering teams.
- Strong experience with direct people leadership
- 5+ years’ experience in a customer service management role
- Previous export experience
- Ability to multi-task, prioritise, and manage time effectively
- Ability to maintain a high degree of accuracy
- Previous SAP experience (desirable)

**Benefits**
- Access to Sanitarium store and discounts
- Free onsite gym
- Ongoing training and development
- Onsite parking

The selection process will include interviews, online and functional testing as well as internal reference checking.

All applicants must be able to demonstrate that they have the legal right to work in Australia.

We are an organisation driven by our mission and values. If you share our passion for what we do, our products and can respect our principles then this is a great opportunity for you.

  • Customer Service Manager

    1 week ago

    Berkeley, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the role** Reporting to the Store...

  • Customer Service Manager

    2 weeks ago

    Moss Vale, Australia DFV Australia Full time

    DJS Qualicoaters Pty Ltd trading us DFV Australia is looking for a Customer Service Manager. DFV Australia is based in Moss Vale NSW is operated in partnership with DFV Italy. DFV globally has over 50 years of experience and is an international leader in the field of industrial painting, specialising in wood-effect decorative finishing with powder...

  • Customer Service Manager

    7 days ago

    Canning Vale, Australia The Grocer Full time

    The Grocer specialises in distributing high-quality ingredients to a wide range of customers across the retail and food service industries including restaurants, hotels, caterers, and independent supermarkets. We are dedicated to providing high-quality products and exceptional delivery services to satisfy the unique needs of our consumers. Our mission is to...

  • Store Manager

    3 days ago

    Berkeley Vale, New South Wales, Australia Captain Pizza Full time $4,922,452 - $9,185,899 per year

    We're looking for a performance-driven store manager to lead the team, ensuring top-quality service and operational excellence.Permanent Part-Time role hrs/wk, Wed–Sun evenings).High earning potential with performance bonuses – your pay grows with your impact.Transparent metrics and clear goals – you manage by the numbers.Key ResponsibilitiesLead 5...

  • General Services Officer

    1 week ago

    Berkeley Vale, Australia Ramsay Health Care Full time

    **About the Role** You will work across both catering and housekeeping departments as required on a 7-day rotating roster, shift times are from 0530- 1230 and 1230 - 1900. **About You** - Previous experience in a similar role beneficial - You enjoy providing a great customer service experience - You are a team player and love to work within a large team -...

  • Customer Service Officer

    1 week ago

    Canning Vale, Australia Wing Hong Food Service Full time

    **Position: Customer Service Officer (Full-Time)** As a key member of our wholesale customer service team, you will play a vital role in ensuring our clients receive outstanding service. You will handle inquiries, process orders, and provide support to our valued customers across various sectors including hospitality, retail, and government...

  • Maintenance Manager

    2 days ago

    Berkeley Vale, Australia Australia Wide Personnel Full time

    **Maintenance Manager** - Permanent position - Day shift hours - Immediate start available - Vehicle, laptop & phone provided - Central Coast (75%) & Sydney (25%) **The Company** Australia Wide Personnel are seeking a Maintenance Manager to join our client, who are a global systems and solutions provider for the aseptic packaging industry across Australia...

  • Property Manager

    3 days ago

    Berkeley Vale, Australia Stone Real Estate Full time

    **ROLE** At Stone Real Estate we offer a different approach to property services. We are passionate about doing things differently. We focus on what our clients really want and then help them to achieve their goals. Not only for our customers, but for our team members too. For those who join us, it’s a chance to shine and seize an opportunity that blends...

  • National Account Manager

    1 day ago

    Berkeley Vale, New South Wales, Australia Sanitarium Health Food Company Full time $80,000 - $120,000 per year

    The CompanySanitarium is a progressive and dynamic business that is Australian owned and produces Australia's leading breakfast products – Up & Go, So Good, Alternative Dairy Co range and Australia's favourite breakfast Weet-Bix.The RoleThe National Account Manager will be pivotal in driving revenue growth for Sanitarium in our growth and emerging...

  • National Account Manager

    3 days ago

    Berkeley Vale, Australia Sanitarium Health Food Company Full time

    The Company Sanitarium is a progressive and dynamic business that is Australian owned and produces Australia’s leading breakfast products - Up & Go, So Good, Alternative Dairy Co range and Australia’s favourite breakfast Weet-Bix. The Role The National Account Manager will be pivotal in driving revenue growth for Sanitarium in our growth and emerging...