Employee Relations Advisor

1 week ago

Thornleigh, Australia McDonalds Australia Full time

Company Description

McDonald’s Australia is the largest quick service restaurant operation in the country. Fondly known as “Macca's”, we are a household name in Australia for over 50 years, we believe that our customers are the heart and soul of everything we do and make it our mission to make every moment count As an employer of choice winner, working with us means taking pride and having fun along the way; while growing and developing your career in a dynamic and supportive environment.

**Job Description**:
**Could you be our next Employee Relations Advisor?**
Employee Relations Advisors are the ‘front line’ of employee relations advice and support to key clients of the National People team - Licensees, McOpCo, Restaurant Managers and employees.

With expertise in McDonald’s policies, procedures and employment laws, Employee Relations Advisors provide prompt service, accurate advice, and considered guidance to key clients in a way which adds value while protecting McDonald’s brand as an employer of choice. **What can you expect on a day-to-day basis?**
- Developing simple and practical tools and resources aimed at improving knowledge and understanding of relevant workplace laws and associated compliance requirements.
- Managing ER cases and investigating minor grievances and complaints in accordance with McDonald’s policies and procedures.
- Triaging serious complaints and referring such matters to an appropriate escalation point.
- Collecting and maintaining information such as enquiries, complaint data and compliance data to drive insights and improvements.
- Developing and delivering ER training to a wide range of stakeholders.
- Supporting the Head of Workplace Relations and Workplace Relations Consultants with projects, cases or initiatives.
- Participating in Human Resources projects, as required.

**Your keys to success**:
**Essential**:

- Bachelor’s Degree in Business, Human Resources, Law or similar (or working toward) **OR** a minimum 12 months experience working in the HR/ER field
- An understanding of Australian employment laws and Modern Awards
- Passionate about providing a high standard of customer service; willing to look for solutions, use own initiative and tailor advice to the McDonald’s business.
- Clear and confident written and verbal communication skills
- Organised, methodical and able to effectively manage and prioritise multiple complex matters at once.

**Desirable**:

- Able to work under mínimal supervision and effectively in a team, contributing positively to team culture and the achievement of our success measures.
- Ethical and responsible, understands and adheres to McDonald’s Values and Standards of Business Conduct always.

Additional Information
**The Maccas Difference**
- Reward + Recognition programs, along with discounts and benefits
- Professional development opportunities (including tuition assistance options)
- Highly flexible work environment (including WFH)
- Wellbeing initiatives, including EAP supports and on-site gym (Thornleigh office only)
- Global network and opportunities
- 5th week of annual leave (for permanent employees)

So if you are an energetic and experienced Government Relations Specialist who is to join a market leading brand connected to over 5 million customers and ample opportunity for personal growth, then APPLY today. You will be directed to an external link to apply.

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