Receptionist/Administration

A. Patient Experience

• Phone performance. Answer rates, new patient booking rates, scripts
• Welcome, assist, and interact with patients - "Grandmother visits" mentality
• Source of information for patients: location(s), services, clinicians, events, coverage
• Front desk décor and setup
• New patient checklist
• Appointment bookings
• Billings and collections

B. Feedback

· Each month, meet with Patient Experience Manager and the team to discuss operational challenges and solutions

· Attend training sessions and workshops

C. Clinic Space

• Ensure the outside of the clinic (i.e. parking, walkway, front door, sandwich board) is organized, clean, and unobstructed
• Report any issues with the physical space of the clinic
• Front desk and patient waiting area are clean, organized, and follow brand guidelines
• Treatment space, rooms and exercise area are clean, organized, and follow brand guidelines
• Products are stocked, organized, and follows brand guidelines

D. Operations

• Ensure completion of digital checklists
• Phone performance. Answer rates, new patient booking rates, scripts
• Follow patient experience operations - Retention calls, Confirmation calls, Reviews, Patient Satisfaction collection, New Patient Registry, etc
• Responsible for scheduling patient appointments, invoicing, and collections
• Email management, and walk-in procedure
• Follow procedures related to specific programs and patient types
• Suggest improvements and escalate any operational issues to the Patient Experience Manager

If you are still interested, please send a cover letter addressing the following points

· We are open 7 AM to 7 PM, M-F, and are after someone with availabilities on Tue, Thurs and Fri.

· How is your previous experience relevant and what makes you a good fit for this role? Please address this point in your cover letter.

· What about this role excites you and motivates you to apply? Please describe your interest in working with us.

Job Types: Part-time, Permanent, Casual

Pay: $25.00 – $34.00 per hour

Expected hours: 6 – 28 per week

Benefits:

• Employee discount
• Gym membership

Ability to commute/relocate:

• Thornleigh, NSW 2120: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• MS Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person

Application Deadline: 07/08/2023