Practice Manager

5 days ago

Thornleigh, Australia VetPartners Full time

**Thornleigh Veterinary Hospital - Practice Manager**

**Thornleigh Vet Hospital** is a small animal vet hospital in Sydney's North. We currently have an exceptional opportunity for a **Practice Manager**on a **Full-time**basis. Have the opportunity to work with an experienced team and an established client base while assisting with clinic and team growth.
- Attractive salary, work/life balance and employee benefits
- Join our community of practice managers, veterinarians and nurses
- Enjoy our network of people who thrive on development, wellbeing, growth and opportunity
- Become a dynamic leader of customer experience, service excellence and gold standard care

**About The Role**
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
- Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
- Leading on company initiatives, projects and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.

**About You**
- At least 2 years in a practice leadership or head nurse role in a veterinary or animal related field
- Be committed to high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident
- Have strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations
- Good knowledge of workplace health and safety regulations
- Experience or interest in change champion and project management
- A genuine, warm and supportive style that enjoys caring for people who care for animals.

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