Ict Service Delivery Manager

Work for an organisation that shares your values.
- Passionate about ensuring exceptional service delivery?
- Flexible working options available

**Job Title**:ICT Service Delivery Manager
**Hours**: Full time Mon to Fri
**Location**: Brisbane CBD office
**Salary**: Circa $130k dep exp + salary sacrifice up to $15,900.

**Are you working for a company that share your values?**

CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in creating an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.

At CPL our values are a promise. A promise of how we will work with each other and with our clients, make decisions and choose to act.

**Be Here | Connect | Tune In | Grow | Speak Up**

We're seeking an experienced **ICT Service Delivery Manager** to join our team and help us deliver exceptional technology solutions.

Based in our modern offices, just 5 minutes’ walk from Central Station, you will be leading a settled and enthusiastic team of 7 ICT Service Technicians to deliver first class support to the wider business.

You will have a minimum of 3 years’ experience of supporting large organisations and running high-performing teams.

**So why would I choose CPL?**

When you join our team, you can benefit from the following:

- ** Flexible Work**: At CPL, we believe work should fit seamlessly into your life, not the other way around. Our flexible work options offer the best of both worlds, striking the perfect balance between productivity and personal life.
- ** Grow Your Career, Your Way**: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team. Together, we'll create a dynamic and inspiring work environment where your contributions are valued.
- ** Take Care of Yourself and Your Community**: We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave. Take the time you need to recharge and give back to your community.
- ** Employee Assistance Program**: Access to free and confidential counselling services for you and your family members.
- ** Embrace Diversity, Celebrate Uniqueness**: We believe in creating an inclusive workplace where everyone feels valued and respected. Regardless of your background or perspective, you're welcome here. Be yourself, and let's build a brighter future together.
- ** Tax-Free Savings**: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.
- ** Entertainment Expenses**: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
- ** A supportive** and inclusive work environment.

**What Skills would I need to do this role?**
- ** Customer Service Champion**: Deliver exceptional support to the CPL business.
- ** Issue Resolution Expert**: Handle complex client issues with professionalism.
- ** Service Desk Maestro**: Manage and optimise service desk operations.
- ** Process Improvement Guru**: Enhance service desk efficiency and effectiveness.
- ** Communication Catalyst**: Foster a positive customer service culture.
- ** Team Leader**: Train and mentor service desk staff.
- ** Reporting Specialist**: Provide regular updates on service performance.
- ** Asset Management Pro**: Maintain accurate equipment records.
- ** Vendor Coordinator**: Ensure strong relationships with suppliers.
- ** Project Collaborator**: Contribute to cross-functional projects.

**If you're passionate about making a difference and have the skills to deliver exceptional technology solutions, we encourage you to apply.**

To apply, please submit your CV and a cover letter.
CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.