Service Delivery Manager

5 days ago

Brisbane, Australia Hudson Australia Full time

An exciting opportunity to join a very well known Queensland's government department. It is an essential role within I&TB, the Portfolio and Architecture Directorate. You will be responsible for the ICT portfolio planning, enabled initiatives and management of department's enterprise architecture to ensure ICT resources are applied effectively to deliver outcomes.

The unit is responsible for providing advice to business leaders, governing the quality of ICT architecture and supporting the project lifecycle solution architecture deliverables.

Initial 3 month contract with strong extensions, this is the ideal role for someone looking to expand their experience, work alongside the best minds in IT in project work.

The Service Delivery Coordinator will be responsible for:

- Manage the regular incoming requests for service / Monitors service queues
- Schedule and meet customers to support service initiation and ongoing service updates
- Manages the review and release of weekly reports
- Monitors architecture processes for timely delivery, escalating out of tolerance issues to managers
- Record keeping of requests, reports and other relevant documentation
- Management of cost recovery agreements
- Provides recommendations for renewal/update of vendor contracts to facilitate delivery
- Provides standard escalations to PDOs and provides end date visibility to service consumers
- Monitor and report on resource usage and demand - Across Solution Architecture, Technical Architecture and Enterprise Architecture service lines
- Provide recommendations and implement agreed service management improvements to Portfolio and Architecture service deliveries

**Response to the Evaluation Criteria will be required for any applicants to be considered for the role.**
- Demonstrated well-developed communication, interpersonal and negotiation skills, including the demonstrated experience in maintaining positive relationships with stakeholders, ICT Operators and other service providers.
- Demonstrated skill in managing and allocating team workloads and activities, including recommendations to implement service management improvements
- Demonstrated experience and practical understanding of Architectural Lifecycle and PRINCE2 Project Management methodologies.
- Cost and value for money

  • Program Delivery Manager

    3 days ago

    Brisbane, Australia Parliamentary Service Full time

    **The primary objectives of the position are**: - Lead the team to build and successfully operationalise technology solutions and projects that meet customer needs and strategy objectives, while ensuring that for each project and the overall program there is appropriate planning and project governance and monitoring, the resource and cost plan is managed...

  • Delivery Driver

    3 days ago

    Brisbane, Queensland, Australia Ontime Delivery Solutions Full time $104,000 - $130,878 per year

    "Join the Ontime Team, we do more for our Contractors"Do you own a 4-6T Pantech Truck + Full Tail lift? We'd love to hear from you Call Mel on to enquire.About the Role:While you'll occasionally assist with home deliveries and basic installations, the main focus of this role is handling regular stock and equipment transfers between our stores — helping...

  • Delivery Driver

    2 weeks ago

    Brisbane, Australia Gofer Delivery Pty Ltd Full time

    About your role: As our delivery driver, you will be responsible for delivering goods to our customers on time. This is a permanent job from 8:00 to 16:00 Monday to Friday at the national warehouse. You will be a client-oriented person, ready to provide the best service for our clients. You will passionately build relationships. **Duties**: Driving company...

  • Service Delivery Manager

    3 weeks ago

    Brisbane, Queensland, Australia Me and My Support Full time

    Me & My Support is a growing contemporary Disability Support Service operating as a Registered NDIS Provider within Brisbane, Gold Coast, and Sunshine Coast regions. We are dedicated to delivering person-centred support, promoting principles of safety and quality to enrich the lives of the people we support. Our commitment is to ensure each individual...

  • Service Delivery Manager

    3 weeks ago

    Brisbane, Queensland, Australia Me and My Support Full time

    Me & My Support is a growing contemporary Disability Support Service operating as a Registered NDIS Provider within Brisbane, Gold Coast, and Sunshine Coast regions. We are dedicated to delivering person-centred support, promoting principles of safety and quality to enrich the lives of the people we support. Our commitment is to ensure each individual...

  • Service Delivery Manager

    4 days ago

    Brisbane, Australia Cognizant Full time

    What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will...

  • It Service Delivery Manager

    4 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    Add expected salary to your profile for insights About the role Technado Pty Ltd has an exciting opportunity for an experienced IT Service Delivery Manager to join their team.As the IT - Service Delivery Manager, you will play a key role in overseeing the efficient and effective delivery of IT services to the organisation.This full-time position is based in...

  • Service Delivery Manager

    5 days ago

    Brisbane, Queensland, Australia Suncorp Full time $120,000 - $180,000 per year

    What you'll doOwn end-to-end service delivery for applications, balancing time, scope, risk, and quality to achieve key outcomes Manage both internal and third-party delivered services, ensuring performance and driving improvements Provide oversight and build strong partnerships with external providers Own service delivery roadmap and quarterly planning ...

  • Service Delivery Manager

    2 days ago

    Brisbane, Australia NRI Australia Full time

    **The smart, career focused and determined people who work for NRI flourish in a culture that empowers them to achieve customer outcomes and gives them a sense of ownership for the development of the company as a whole. Together we form a highly motivated, customer-focused workforce.** **Join a team that thrives on delivering exceptional outcomes for our...

  • Service Delivery Manager

    3 days ago

    Brisbane, Australia Optimum Consulting Group Full time

    **The Opportunity** Our client is a leader in their field and is looking to appoint an experienced Service Delivery Manager that has a proven track record in overseaing teams of people and optimising operations within the Field Services industry. The successful candididate will take a hands-on approach in leading change, be able to take people on that...