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Guest Experience Officer

2 weeks ago

Pakenham, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**VIC, Belgravia Kids Gym and Swim - Pakenham 3810**
- Qualification assistance*
- CPR and First aid training for lifetime of employment*
- 50% discount for immediate family (children)

This is a great opportunity for passionate and friendly coach who enjoys working with children and building skills in gymnastics and life

**The Role**

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

- Provide excellent customer service to all customers, both in person and over the telephone
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centres services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

- Positive, friendly, helpful and energetic work style
- Strong admin skills
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable
- Current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate
- Police Check
- Working with Children Check

**The Company**

BK facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for ‘Learn to Move’ programs and swim centres for ‘Learn to Swim’ programs. They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to encompass a wide range of other activities, depending on the specific community needs.

The Gymnastics programs will provide the foundation of this physical literacy and, with a customised facility model and authentic gymnastics programs including Kinder Gym, Gym Fun, Gym Skills and FreeG Kids, and Australian Levels Programs for Men’s and Women’s Artistic Gymnastics.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.