Administration Officer

The position provides administrative and business system and process services to the
Branch and Directorate, including systems support and coaching. Prioritising collaboration
and integration, you add value by building strong partnerships that enable the effective
planning and delivery of Branch services.

A key focus is guiding an environment of continuous improvement and the promotion of a
customer service culture within the team.

**RELATIONSHIPS
**Reports to**:(Position Title)**:Co-ordinator Business Support

**Report to: (Position Number) **P00899

**Staff Responsibility**:Nil

**Key Internal Relationships**:Branch and Directorate staff, Information and
Solutions Group, Human Resources, Executive
Services and Advisory Committees.

**Key External Relationships**:Residents and other members of the community,
contractors, other government departments and
other relevant external agencies.

**KEY RESPONSIBILITIES**
- Develop, practice and maintain effective administrative systems, processes and

behaviours which enable the Branch to provide accurate, timely, high quality
responses to internal and external customer service requests, corporate reporting and
similar.
- Arrange and oversee the production of accurate, timely user-friendly and accessible

reports, presentations, web-based material, statistical summaries and /or graphics in
suitable formats, as required.
- Provide or arrange expert knowledge and guidance to team members in the use of

technology and business systems.
- Support a cohesive and comprehensive approach to the management of programmes

including maintaining accurate data bases for tracking and reference purposes.
- Support the team to ensure web-based material is current, accurate and appropriate.
- Influence and lead team practice through practicing well-developed problem solving,

collaboration, integration and communication skills.
- Research, analyse, problem solve and collaborate to support the team in responding

to internal and external information and service requests.
- Systematically collect relevant and reliable data to enable effective quantitative and

qualitative analysis.
**Team work and quality outcomes**
- Contribute to a healthy team environment.
- Model and promote excellence in customer service and commitment to a customer

service culture.
- Champion continuous improvement in processes, systems and documentation.
- Take a proactive role in promoting equality, inclusiveness and anti-discriminatory

practices.
- Act in accordance with Council’s Code of Conduct.
- Act in a manner that promotes integrity, ability, judgment and transparency in

processes.

**Guiding Principles**_ _
- We act as one organisation responding to the changing needs of our LGA and

community
- We are strategy led, driven by our Community Strategic Plan with clear priorities and

focus
- We are service focused ' we continuously improve service provision and provide

excellent customer service
- We collaborate and work together to achieve our outcomes
- We ensure safety and well-being is at the centre of our organisation, operations and

culture
- We are a financially sustainable organisation, living within our means, ensuring best

value resource allocation
These Guidelines complement the Council’s adopted Values of: Work Together; Work
Safe Home safe; Service Excellence; Value for Money; Trust and Respect; and,
Supporting Community

**Workplace Health & Safety**_ _

Ensure compliance with WHS obligations and responsibilities as outlined in Councils
policies and procedures and under the relevant WHS legislation. These include but are
not limited to: identifying potentially unsafe situations or work practices and notifying your
Supervisor or Manager (or the Health, Safety Manager/Area Safety Representative);
never performing a task that you believe is dangerous or for which you do not have the
experience, or have not received appropriate instructions and training or where the correct
equipment to carry out the task safely is not available; always work in a safe manner and
in accordance with safety instructions, where applicable; use the work equipment supplied
for the job, in accordance with the manufacturer's instructions), and any personal
protective equipment, which the Council deems necessary and has provided; be safety

aware and report any actions to your line manager which will assist the Council to meet
its legal workplace health and safety obligations.

You have the right to cease or direct cessation of unsafe work. In addition you are required
at all times to comply with Councils Asbestos Management Plan and Policy.

**COMMUNICATION**

Interpersonal skills, including high level communication skills are required to participate in
consultations / negotiations, or in seeking and conveying information, explaining policy
viewpoints, counselling and reconciling issues with other parties both internally and
externally.

Well-developed verbal and written communication skills are required at