[Apply in 3 Minutes] Administration Officer

💼 Nepean Blue Mountains Local Health District

📅 REQ618901 Requisition #

Employment Type: Casual
Position Classification: Administration Officer Level 3
Location: Blue Mountains Hospital
Remuneration: $35.84 - $36.96 per hour
Requisition ID: REQ618901
Applications Close: 16/11/2025

With CORE Values of Collaboration, Openness, Respect and Empowerment, working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.

About Us

Nepean Blue Mountains Local Health District (NBMLHD) is a wonderful place to expand your career and grow your skills and knowledge. As a recognised leader in the healthcare industry, we provide a range of public health services to the Nepean, Blue Mountains, and Lithgow Region.

Blue Mountains District ANZAC Memorial Hospital is an acute hospital that supports a population of approximately 80,000 and is the only ANZAC Memorial hospital remaining in NSW. Easily accessible to Sydney residents, our team of clinicians, allied health, and support staff works with the community on a shared goal to maintain the delivery of high‑quality healthcare in the Blue Mountains region.

We are seeking a reliable and flexible Casual Administration Officer to support services at Blue Mountains District ANZAC Memorial Hospital and Springwood Hospital. This role is the first point of contact for patients, visitors, and callers, and involves working across various administrative areas as required. Responsibilities include accurate patient registration, supporting patients with Private Health Insurance information, identifying and recording key patient categories, assisting with patient transfers and discharges, maintaining healthcare records, and providing excellent customer service. As part of the switchboard team, you will manage incoming calls, respond to patient queries in line with privacy legislation, and handle emergency and REACH calls with urgency and professionalism.

This is a fast paced role suited to someone who is organised, adaptable, and committed to delivering high quality administrative support. Availability across a 24/7 rotating roster is essential. Join our dedicated team and contribute to the smooth operation of vital hospital services in your local community. Apply now to make a meaningful impact in healthcare.

Benefits available to eligible NBMLHD employees

Opportunity for extra tax savings through Salary Packaging

Novated Leasing

Great education opportunities through Education Training Service which offers over 110 courses each year

Access to our Employee Assistance Program (EAP) for staff and family members

Fitness Passport

NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.

NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards .

For assistance with applying through the NSW Health Career Portal please click here.

What you will bring to the role

- Administration and/or Customer Service experience. Including face-to-face (front counter) and phone based. Experience in a hospital or health related field would be highly regarded.

- Demonstrated excellent verbal and written communication skills.

- Demonstrated ability to work autonomously and in a team environment, with demonstrated problem solving, negotiation and interpersonal skills.

- Demonstrated computer literacy, including data entry and MS Office experience. Experience with health or related databases would be highly regarded.

- Ability to work in a busy and demanding environment with patients / families who are experiencing distress.

- Understanding of confidentiality, particularly in relation to health information.

- Ability to organise work and set priorities to meet department benchmarks and KPIs

- Ability and willingness to work a 24‑hour rotating roster with flexibility and ability to work additional shifts as requested.

Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.

Need more information?

1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Nicole Leverton on nicole.leverton@health.nsw.gov.au

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NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.

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