Community Care Manager

3 days ago

Alexandria, Australia United for Care Full time

**Our Purpose**:
At The Unity Project, we empower people to live their best life by focusing on Trauma Informed Care. We are passionate about providing support to our participants to break the cycle of trauma and disadvantage in its many forms.

**The Role**

As a Case Manager, you play a crucial role in building strong relationships with clients, stakeholders, and team members.

You will be involved in the care and management of clients with a range of needs and disabilities from basic to complex. You will provide oversight to our support workers through mentoring, developing and supporting them, ensuring we are providing high quality client centred care.

The case manager will manage the pipeline of referrals to our services, attend client’s homes to undertake in home assessments, evaluating and mitigating risk and ongoing assessment of their environment and care. This will be done by working closely with their key stakeholders and ensuring clear transparency and individualised care.

**The Responsibilities**
- Provide support, oversight and mentorship to Support Workers and other internal stakeholders.
- Conduct in-home assessments, risk assessments and manage the referral pipeline.
- Perform assessments, identifying risk and vulnerability, and review care plans for clients with complex needs.
- Budget and plan management is an essential element of the role, and this will involve working closely with internal and external stakeholders.
- Ensure compliance with Aged Care and NDIS regulations, focusing on meticulous documentation

**About You**:

- Experience in case management within the NDIS sector is essential.
- Drivers licence and access to a vehicle.
- Exceptional skills in customer service, negotiation, and rapport-building.
- Strong understanding of the NDIS framework and best practices in client care.
- Excellent communication, time management and organizational skills.
- Ability to work independently and as part of a supportive team.
- Strong interpersonal skills with high resilience.
- Ability to interpret guides, policies, and relevant reports.
- Understanding of disability impacts, dual diagnosis, and complex cases.

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