Client Onboarding Administrator

2 weeks ago

Melbourne, Australia Eightcap Pty Ltd Full time

Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight to enable smarter trading. With a commitment to excellence and a passion for delivering trading technology directly to clients and via our network of strategic partners, we are looking for an experienced Social Media Coordinator to join our team to create, manage and grow our social media presence across several platforms.

The Company is headquartered in Melbourne, Australia and has support offices in the UK, Cyprus, Bulgaria, Guatemala, and Bahamas.

The Client Onboarding Administrator will be responsible for onboarding new accounts, account maintenance, communication with our new and existing clients and continuing the maintenance of strong and reputable relationships.

**Key Responsibilities**:

- Update and configure existing accounts according to internal requests.
- Work closely with the Sales team and ensure client needs are met.
- Respond to internal queries relating to account management.
- Ensure industry & company standards for AML/KYC are met.
- Provide assistance in the creation and implementation of new procedures and processes.

**Who are you?**
- Computer literacy and above average data entry skills.
- Excellent written and verbal communication skills.
- Attention to detail.
- Able to multitask and prioritise tasks.
- Ability to think analytically and troubleshoot day to day issues.
- Strong account management skills.
- Previous experience in client onboarding.
- KYC/AML knowledge.

**Why Eightcap?**
- Ongoing investment in your career development
- Wellness and lifestyle perks like monthly corporate massages
- Parental leave
- Staff referral bonus program
- Employee-purchased leave
- Perkbox reward and recognition
- Study assistance
- Dogs in the office
- Annual flu vaccinations
- Complimentary fruit and snacks
- Multicultural environment
- A dynamic and collaborative team culture
- Great CBD location with easy access to public transport
- Regular social activities

Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.

**We respectfully ask that no recruiters contact anyone at Eightcap regarding this role

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