Service Supervisor

5 days ago

Brisbane, Australia Vertiv Full time

**Position Summary/Objectives of Incumbent**:
Manage customers’ (Internal & External) and staff requirements related to the day-to-day delivery of maintenance

services in the assigned region and supervise the power Customer Engineers to meet the deliverables.

**Major activities to be performed**:

- Administration / Planning & Reporting _
- Provide quotes for small works, T&M, installations and start-ups
- Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative task
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly.
- Management of Team _
- Coordinate and schedule the general duties of power staff and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Respond within 24 hours to any staff initiated “Client follow-up” requisitions for additional work.
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy.
- WHS, Environment and Quality _
- Take all necessary steps to ensure OH&S requirements are adhered to.
- Ensure adequate PPE is providedReport all incident / injury on time

Employees reporting to Incumbent: Nil
- Main contacts within Company: _
- Warehouse/inventory management staff
- Service Technical Support
- Safety Manager
- Sales StaffService Adm Support Staff
- Main contacts outside the Company: _
- Customers
- SubcontractorsVendors

**Requirements**:
Education/Qualification:

- Electrical or Electronics Trade qualification
- Supervisory/management qualification

Specialist Knowledge:

- Interpersonal and relationship management skills
- Communication skills and commercial acumen

Practical Experience:

- Proven track record within the power industry managing a field service team

Personal Characteristics:

- Customer-centric
- Team player
- Well organised
- Solution oriented

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