Customer Support Officer

4 days ago

Docklands, Australia LeasePLUS Pty Ltd Full time

**Customer Support Officer - FULL TIME ONLY - Work from Office**
- Salary Packaging Plus
- Docklands, Melbourne VIC

**Who we are**

SalaryPackagingPLUS a leader in its industry. An Australian owned and operated company specialising in the supply and management of financial services, namely salary packaging and novated leasing services. Every day the public health sector, not-for-profit and government organisations entrust us with their employee’s salary packaging and vehicle leasing needs. We offer a benefit remuneration product delivering a seamless, enjoyable, and most of all beneficial salary packaging and leasing experience.

Why work for us

At SalaryPackagingPLUS, diversity and inclusion are more than just words. They’re the principles that guide how we create our teams, choose our leaders, and build a company that’s the right fit for everybody. We actively promote the employment of Aboriginal and Torres Straight Islanders, people with disability, LGBTIQ+, and people from diverse cultural backgrounds, to connect with our customers and the communities we serve.
- Be part of a team that feels heard
- Open feedback opportunity to management teams. How can we support you better?
- Variety in the role. Inbound Calls, Digital tickets, ongoing training.
- Upcoming projects including live chat integration and specialist training.
- Be part of a growth period for the company creating multiple opportunities to grow and move within the business.
- Discounted novated leasing
- Literally next to Southern Cross Station

**About the role**

We are looking for Customer Service superstars to join our team. As the first point of contact you will provide exceptional customer service by:

- Providing education to customers on a range of salary packaging and novated leasing benefits
- Full time position - 38 hours a week
- Working hours are spread across 8.00am to 8.00pm Monday to Saturday on a rotating roster

**Your skills and experience**
- Excellent customer service skills and a passion for helping others
- Highly organised and have exceptional attention to detail
- Positive and proactive, ‘can-do’ attitude
- Strong communication skills, written and verbal
- Proficient in Microsoft Office suite
- Reliable and punctual
- Strong work ethic and a team player
- Administration experience is desirable but not essential
- Industry experience is desirable but not essential
- You are eligible to work in Australia

**Salary**: $50,000.00 - $55,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Monday to Friday
- Rotating roster
- Shift work

**Experience**:

- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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