Customer Relationship Officer

1 week ago


Docklands, Australia ARL Collect Full time

**Role Overview**:
This is an ideal role for someone with customer service experience with exposure to Banking, Insurance or Finance. However, we are willing to train anyone wanting to develop their career with us. Our Customer Relationship officers are at the forefront for providing support to our customers.
The role reports directly to Team Leader and is supported by 2IC

**Responsibilities**
- Conducting outbound and inbound calls
- Liaising with customers in negotiating and organizing payment arrangements
- Successfully identifying vulnerable customers and those experiencing financial hardship
- Tracking assigned client debt portfolio
- Actioning correspondence via Omni channel communication solution
- Ensuring compliance with client and company policy and procedures
- Creating detailed and accurate action notes
- Handling questions or complaints in a professional manner and in line with our company values.

**Skills and experience**
- Ideally Exposure or experience in collections role
- Ideally Exposure to banking sector
- Customer service skills
- Attention to detail
- Confidence and empathy to have difficult conversations with clients with ease
- Ability to multitask and manage multiple priorities
- Excellent communication skills
- Ability to empathise with customers and understand individual situations

**Perks and Benefits**
- Beautiful Docklands location
- Full on the job training
- Supportive team environment
- Ongoing learning and development opportunities
- Career progression pathways
- Wellness days
- Flexible working hours
- Competitive commissions and bonuses
- **Please note: You will be required to undergo police check as part of the recruitment process.**_

**Job Types**: Full-time, Part-time, Casual

**Salary**: $50,000.00 - $55,000.00 per year

**Benefits**:

- Employee mentoring program
- Free food
- Paid volunteer leave
- Referral program

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission
- Overtime pay
- Performance bonus



  • Docklands, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...


  • Docklands, Australia Latitude Financial Services Full time

    Come join our Merchant Activation team! It’s newly created and we’re looking for someone who is motivated to work with newly onboarded merchants and ensure they are set up for success! Let's talk about the role: A key part of our business is working with merchants to activate their online and in-store programs to ensure consumers, staff and the wider...


  • Docklands, Australia TEG Full time

    **Customer Service Officer - Part Time** **World Trade Centre, Docklands, VIC** **Salary $50,000 - $55,000 + Super (EFT)** The Extend Group is a premium Outside School Hours Care (OSHC) provider, that provides exceptional care for children nationally. An exciting opportunity exists for an enthusiastic Customer Service Officer to join our small tight-knit...


  • Docklands, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Docklands Based - Full time opportunity | Public transport accessible - Mandarin and/or Cantonese speaker would be advantageous As the Customer Service Officer, you will be the ‘face’ of the Bank within...


  • Docklands, Australia Link Group Full time

    **Overview** The Case Manager - Relationships provides a dedicated service to insurers and the client Trustee. This includes Death, Terminal Illness, Income Protection, Permanent Incapacity and Total and Permanent Disablement. The Case Manager - Relationships provides these services with the utmost professionalism, keeping the member’s circumstances front...


  • Docklands, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Docklands, Australia LeasePLUS Pty Ltd Full time

    **Customer Support Officer - FULL TIME ONLY - Work from Office** - Salary Packaging Plus - Docklands, Melbourne VIC **Who we are** SalaryPackagingPLUS a leader in its industry. An Australian owned and operated company specialising in the supply and management of financial services, namely salary packaging and novated leasing services. Every day the public...


  • Docklands, Australia Gowrie Victoria Full time

    Opportunity for a customer focused administrator to join an organisation that champions quality early learning. - Permanent, part-time (30 hours per week) customer service role - Base salary + super + benefits **About the Role** Are you a customer focused administrator who enjoys engaging with the community? Are you interested in working for a values-based...


  • Docklands, Australia Insignia Financial Ltd Full time

    Client Relationship Manager **Location**:DOCKLANDS, VIC, AU, 3008 **Employment Type**:Permanent Full Time - Be part of a team and culture that values people - Excellent opportunity to add value in this influential role - Based in Collins Street, Permanent Full Time Opportunity - Shadforth Financial Group is one of Australia’s leading financial advisory...


  • Docklands, Victoria, Australia Insignia Financial Full time $60,000 - $80,000 per year

    Make your move. Make your mark.Make a real impact by delivering fair, timely outcomes for customersPermanent full-time position, location agnosticThe opportunity to join our teamJoin a team that plays a key role in ensuring customer complaints are handled with care, accuracy and efficiency. As a Customer Resolutions Triage Officer, you'll be responsible for...