Manager Environmental Services

Your role at St John of God Midland Hospital

To manage the daily operations of the Environmental Services and the service experience by key stakeholders. This position is to provide supervision and leadership, ensuring operational issues are resolved in a timely manner and a high level of service is delivered. The position also provides they key point of contact for Managers to assist in the provision or resolution of services, which include:
- Cleaning (clinical and public / general hospital areas)- Linen- Waste Management

The Position- Implement and maintain initiatives to promote and achieve a culture of service excellence and sustainable employee engagement and stakeholder satisfaction.- Participate in and initiate change activities that promote continuous improvement and deliver service excellence in all areas.- Lead change and business improvement programs/ projects.- Introduces and monitors KPI’s enabling benchmarking of best practice across the WA hospitals.- Promote and ensure provision of high quality cleaning, linen and waste management services.- Build effective relationships with stakeholders within the hospital and actively engage with them to ensure responsive servicing that meets the needs of the hospital.- Responsible for providing leadership, advice and counsel on cleaning, linen and waste management policy and practices.- Chair relevant committees and working groups, and represent support services and the hospital to internal and external stakeholders- Collaborate with all stakeholders seeking feedback on service standards across cleaning, linen and waste management.- Monitor compliance and ensure all procedures and processes adhere to SJGMPPH standards, policies and statutory requirements.- In conjunction with Supervisors (as relevant) coordinate performance appraisals and development programs for caregivers and trainees to increase their capability, understanding and compliance with organisational requirements.- Run training sessions, in-services, meetings, tool-boxes and ensure online training is completed on time to keep all Environmental Services caregivers informed, well trained and ready for their duties.- Prepare rosters and maintain efficient and cost effective resources within budget.- Leads the recruitment process for an efficient staffing level within budget.- Ensure leave liability and productivity hours are maintained within agreed KPIs.

You will hold extensive experience managing contracts and multi-disciplined service delivery teams, including cleaning/housekeeping, preferably in a Hospital or Healthcare environment, with prior experience implementing service metrics (e.g. key performance indicators) and monitoring effective service delivery to maintain the highest standards of service and quality. You will also have the ability to anticipate customer needs, change goals and direction quickly and multitask, with proven leadership skills with the ability to train, motivate and develop multidisciplinary teams.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you- Highly competitive salary, plus 11.5% superannuation- A Permanent full time position up to 76 hours per fortnight- Discounts on hospital services & private health insurance- Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
- Novated leasing- work related expenses- self-education and- additional superannuation- Free on-site parking- Access to fitness and wellbeing benefits through Fitness Passport- Innovative Professional Development opportunities- A welcoming and supportive culture- A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
- All applicants are asked to submit a covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements_

For enquiries contact Tina Crawford, Personal Assistant, on (08) 9462 5208.

Closing Date: 23/02/2025
- Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being._
- Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community._