Team Leader

**Team Leader (Practice Management) - Icon Cancer Centre Midland**

We’re looking for a new team leader

The Team leader role will oversee the operation our specialist consultants (e.g., Urologists, Breast Surgeons) in the practice management division our centre (which also offers cancer treatments via our day hospital and radiation therapy divisions). As the practice management lead, you will over see a team of Medical Secretaries and be responsible for processing patient referrals, patient bookings, invoicing/billing, and coordinating theatre lists with hospitals, anaesthetists and patients.
- **Monday - Friday role **(No Weekends)
- **Competitive remuneration, **development & progression opportunities
- **Permanent, Full-Time - Midland, WA**
- What are we hoping to find in our new team leader?_
- Practice management experience in a specialist setting - If you know your way around Practice Management Software (Gentu/Genie a huge plus) and surgical/theatre bookings, we’d love to hear from you
- A passion and aptitude to learn new processes, become the expert and a drive to teach and support others.
- The enthusiasm to foster a supportive environment and see others flourish.

If the above describes you and leading a team excites you, please apply

**Key Responsibilities**:

- Provide supervision and oversight of the Administration team, providing ongoing training and support.
- Processing Medicare & private billing w/ correct MBS item numbers
- Gentu system use and administration: Book appointments, create patient records, book in procedures, organise theatre/surgical bookings, generate invoicing etc
- Provide support or relieve in other roles within the team as required to ensure effective and efficient services for patients.
- Understanding of Medicare guidelines for accurate referral management and item number rulings.
- Encourage participatory team approach to service delivery seeking input and feedback from team members.
- General adhoc admin support for specialists/surgeons
- Liaise with patients and their families in a friendly and compassionate manner.

**About the person we’re going to hire**:

- Experience leading a team in a healthcare environment would be viewed favourably, but by no means essential.
- Experience in a practice management setting managing a variety of medical specialties highly desired.
- High level of Practice Management software use experience (Gentu/Genie a bonus)
- Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.
- Ability to prioritise and manage time effectively.
- Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members.
- Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.

**Who are we?**

Icon Group is Australia’s largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.

**Here’s why our people choose us**

**Purpose, at Pace**:We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

**Impact, at Scale**: We’re Australia’s largest dedicated provider of cancer care, with our global reach growing every day. Here you’ll know your work is making a difference.

**Connection, at Heart**:Our work isn’t easy but it’s extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

**Opportunity, at Hand**:We’re constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

**A few of our benefits**
- Company-wide rewards, recognition and benefits portal
- Structured professional development program
- Access to novated lease options via our partner RemServ
- Access to clinical and non-clinical education programs
- Employee Assistance Program

**Excited to join us?**

At Icon, build relationships that matter.
**At Icon, You Can**.