Customer Service Team Leader

2 weeks ago

Midland, Australia Qscan Group Full time

$500 Sign on bonus after 6-month completion
- Competitive Salary and Bonuses
- Central Midland location

**About Qscan Group**

***
We are an inclusive and diverse workforce that goes the extra mile to deliver excellent care and high-quality outcomes to our patients. We employ the use of state of the art equipment and cutting-edge technology because we believe our patients deserve nothing but the best. Whether you come to us as a Medical Receptionist, Sonographer, Team Leader, Radiologist or Administrator, you are a valued member of our team who we know will share in our passion for innovation and high quality, compassionate patient care.

**About the Opportunity**

From our receptionist, to our clerical team, our Midland Clinic lead the way in servicing our patients with excellent patient care. Our value of our patients, our clinic and our fellow staff are above all the reasons to our success.

We are seeking a Customer Service Team Leader with exceptional leadership skills and experience in the medical industry to join the team at our
**Qscan Midland Clinic**. This is a
**Full Time Position.**

**On a day to day, you would**:

- Be responsible for the daily management and supervision of our customer service/clerical team (including rostering)
- Work collaboratively within a multi-disciplinary team to ensure the effective operation of customer service systems and processes
- Be the point of escalation for the team in relation to customer service enquiries, feedback or complaints
- Participate in general management duties including performance management/disciplinary concerns, identifying training/development, and assisting with recruitment activities

**How You’ll Benefit**
- $500 Sign on bonus after 6-month completion
- Competitive salary and allowances
- Personal and professional training and development programs
- Access to our Social Club - including events, giveaways and monthly raffles
- Baby bonus/allowance available for eligible employees under EA
- Uniform allowance
- Annual flu vaccinations
- Exclusive discounts on personal purchases through the Dell Employee Purchasing Program
- Wellbeing Gateway App to enhance your mental health and wellbeing
- Access to our Employee Assistance Program (Assure)

**About You**

Alongside your experience in radiology (or similar field) and management, you have a strong understanding of customer service practices and are an organisational whizz. You will also have:

- Well-developed communication and interpersonal skills
- The ability to practice professionalism and manage confidentiality with patients and staff
- A strong desire to gain experience in a leadership position
- The ability to remain calm and work effectively under pressure
- You are welcome here. We strive to foster a diverse and inclusive work environment where people feel safe and valued for their unique contributions. We incorporate new and different ways of thinking and collaborating in the way we do our business and service our communities. _
- At Qscan, Environmental, Social and Governance_
- _
- considerations are important to us - we want to further promote innovation and foster creativity while operating in a sustainable way._
- We know this sounds ambitious but we also know we can achieve our big goals with a great team. We want the best people working for us. Come join the team. You are welcome here_

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