Hardware Support Agent

Location: Melbourne | CBD

Job type: Full time / 3 Years

Organisation: Level Crossing Removal Project

**Salary**: $72,751 - $88,336

Occupation: Technology

Reference: VG/029172E

LEVEL CROSSING REMOVAL PROJECT

**About the role**

Passionate about providing quality technology support? Come join our Service Delivery team as they play a critical role in the day-to-day function of all at LXRP.

Reporting into the Team Leader, IT Projects & Services, the Hardware Support Agent's focus will be on the set-up and support of end-user compute for all teams across LXRP. You have the opportunity to provide vital front-line business support and collaborate with industry experts in the IT space.

Your day will be filled with a variety of tasks, including (but not limited to):

- Liaising with management to ensure adequate stock levels are managed and maintained.
- Leading the imaging, deployment, and support of end-user devices - eg. Laptops, mobile phones, tablets, etc
- Updating the Asset Management database to maintain accurate records of LXRP assets.
- Build meaningful relationships with relevant internal teams, CeniTex and other ICT providers to ensure clear and construction lines of communication.

The Hardware Support Agent position is a full time, 3-year fixed term position, paying between $72,751 to $88,336 + superannuation. This role is based full time on site located in the CBD.

**About you**

We are looking for someone who prides themselves on delivering quality IT hardware support and consistent customer care. You will provide an outstanding customer experience when liaising with our internal and external stakeholders. You MUST be confident in your ability to communicate clearly, build meaningful relationships and navigate through challenging situations. Experience in resolving hardware trouble shooting issues related to laptops, tablets, printers, and mobile phones is essential to the role.

Let's get technical You will have experience with:

- Supporting Windows 10 and O365
- Imaging devices such as laptops and tablets
- Liaising with external vendors on maintenance agreements
- Experience with an ITIL compliant ticketing system (Eg.Jira)Sound knowledge of ITIL processes.

**About LXRP**

At LXRP, we're not just removing level crossings, we are removing barriers and creating legacies for our communities for years to come. Inclusion is a priority for us and we are committed to creating an employee community that reflects those in which we work.
- We value our role as leaders to actively increase female representation in the transport sector through practical support, professional development, and exposure to career opportunities.
- We are proud leaders and participants of internship programs that provide opportunities to people who identify as LGBTIQ, people living with a disability, Aboriginal and Torres Strait Islanders, refugees or asylum seekers or people from low socioeconomic backgrounds.
- We offer and encourage flexible work practices and purchased leave arrangements for all of our employees to support wellbeing, family or carer commitments or other personal circumstances.
- We place great importance on growth, empowering our people to enhance their knowledge, capability and experience through continual learning, formal training and lessons learned.
- Health, safety, and wellbeing are at the heart of what we do. We focus on the physical, mental, and emotional wellbeing of our people to create a safe and healthy workplace for everyone, every day, everywhere.

**What next?**

**Need more information?**

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Visit us: levelcrossings.vic.gov.au

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