Client Intake Coordinator

3 days ago

Belmont, Australia St Jude's Disability Services Full time

**Title**:Client Intake Coordinator**:

- Date: 3 Nov 2025- Location: Belmont- Business Unit: St Jude's Disability Services-
- **St Jude’s Health Care Group is a trusted provider of Aged Care, Allied Health and Disability Services, established in 1982. With a strong reputation built over four decades and as a purpose-driven organisation, we operate with a clear philosophy**:_we do not provide any service that isn’t good enough for our own families._** Our work is grounded in respect, integrity, commitment, and genuine partnerships with the individuals and communities we support.*** Role Summary**:

- The Client Intake Officer is responsible for liaising with new and prospective clients to assist them with accessing the appropriate St Jude's services within our disability services division. The role works closely with our marketing function to ensure that our services are being promoted in line with where the organisation has the most capacity to receive new referrals. The role is also focused on facilitating the prompt following up of new opportunities by other internal stakeholders and on guaranteeing that new and prospective clients have a positive experience throughout the service commencement process.** Responsibilities and Duties**:

Managing and acting upon new and prospective clients in a first point of contact capacity
- Ensuring that service commencements are being undertaken in a timely manner for new clients
- Gaining an understanding of client requirements and recommending appropriate services
- Maintains and implements systems and processes for tracking client referrals and referral pipelines
- Providing regular reporting to internal stakeholders
- Working in conjunction with the marketing function to ensure business development material is in line with service delivery capacity
** This role is being hired on a permanent full time basis and is located at our central office in Belmont*** Skills, Attributes and Experience**:

** Key Requirements include**:

Previous experience working within the NDIS is essential
- Previous experience working within sales/customer service/marketing is highly desirable but not essential
- Qualifications in fields relevant to the NDIS is highly desirable but not essential
- Possess or willing to obtain an NDIS Worker Screening Check

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