Client Intake Officer

3 days ago

Belmont, Australia St Jude's Disability Services Full time

Join a leading organisation within the strong Disability sector
- Excellent career progression opportunities are attached to this role
- St Jude's are one of Australia's fastest growing health care providers

**About Us**
St Jude’s has been one of the more innovative and leading service providers for people with disability and psychosocial needs in Western Australia since 1982. In recent times, our organisation has been experiencing substantial growth as a direct result of the quality of the services we provide. Our significant experience in service delivery is reflected through 40 years of providing quality services and maintaining the highest of standards for our clients.

**About the Role**
The Client Intake Officer is responsible for liaising with new and prospective clients to assist them with accessing the appropriate St Jude's services within our disability services division. The role works closely with our marketing function to ensure that our services are being promoted in line with where the organisation has the most capacity to receive new referrals. The role is also focused on facilitating the prompt following up of new opportunities by other internal stakeholders and on guaranteeing that new and prospective clients have a positive experience throughout the service commencement process.
**Key duties include**:

- Managing and acting upon new and prospective clients in a first point of contact capacity
- Ensuring that service commencements are being undertaken in a timely manner for new clients
- Gaining an understanding of client requirements and recommending appropriate services
- Maintains and implements systems and processes for tracking client referrals and referral pipelines
- Providing regular reporting to internal stakeholders
- Working in conjunction with the marketing function to ensure business development material is in line with service delivery capacity

**This role is being hired on a permanent full time basis and is located at our central office in Belmont.**

**Skills & Experience**
**Key Requirements include**:

- Previous experience working within the NDIS is essential
- Previous experience working within sales/customer service/marketing is highly desirable but not essential
- Qualifications in fields relevant to the NDIS are highly desirable but not essential
- Possess or willing to obtain an NDIS worker screening check

**Culture & Benefits**
This role represents the opportunity to join a leading organisation within the Disability sector during a significant period of growth. You will be provided with a supportive and constructive environment which will position you to succeed. You will work closely with the rest of the management group in central office, a closely connected team. St Jude’s has a strong track record of internal promotion and there is significant potential for career growth attached to this role and the organisation.

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