Technical Specialist

2 days ago

Melbourne, Australia Mercedes-Benz AustraliaPacific Pty Ltd Full time

**Aufgaben**:

- The Role
- Love problem solving? Are you ready to take your career to the next level? We are looking for our next superstar Mercedes-Benz Technical Specialist to join our dynamic Technical Assistance Centre team. This is the perfect opportunity to be a part of an organisation at the forefront of innovation within the luxury car market.
- Working for Mercedes-Benz Australia in this full time, 3-year contract role, you will become a brand ambassador and embody our reputation for service excellence and our care in providing flexible, innovative and tailor-made solutions that deliver the best possible customer experience.
- Based at our head office in Mulgrave, Victoria, you will be the first point of contact for our authorised Mercedes-Benz workshops, providing proactive technical support, ensuring timely and effective resolutions are achieved for complex technical, electrical and mechanical concerns across the entire Mercedes-Benz Passenger Car range.
- Your key duties & responsibilities will include:
- Assist the retail network to efficiently resolve complex technical concerns though phone, online and face-to-face methods
- Work closely with the region Technical Service Manager to ensure proactive technical support is provided to the retail network, ensuring technical concerns are resolved efficiently and effectively
- Attend appropriate technical training when / as required
- Attend and have input into planning and presentation of regional technical meetings
- Collect, analyse, and report on product quality trends and reports from retailer network
- Support all business units for technical related topics
- Assist in the creation of technical bulletins and local TIPS (Technical Information for Problem Solving) documents for the retailer network
- Travel Local & Interstate to provide technical support if or when required

**Qualifikationen**:

- What you will need to be successful:
- Exceptional problem solving capability
- Demonstrated history of and passion for providing exceptional customer service standards at all times
- Extensive product knowledge of Mercedes-Benz Cars (MBC) and experience in the service and repair of motor vehicles, including on MBC product is preferred
- Excellent oral and written communication skills
- Possess a positive, self-motivated outlook coupled with the ability to think analytically, tactfully and diplomatically
- Growth mindset
- Ability to effectively coach/influence positive change

Please note that this position will be payrolled via a trusted 3rd party agency.- At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.- If you require any support to participate equitably in our recruitment process, we encourage you to let us know.

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