Product Specialist

2 weeks ago

Sydney, Australia 3Shape Full time

3Shape is changing dentistry together with dental professionals across the world, by developing innovations that provide superior dental care for patients. 3Shape is a developer and manufacturer of 3D scanners and CAD/CAM software solutions for the dental industries with headquarters based in Copenhagen, Denmark.

**Responsibilities**:

- Provide training, consultancy, and guidance to 3Shape distributors and end-customers in both Australia and New Zealand both at our own training facility in Alexandria, NSW, and via online channels
- Customer groups can either be resellers and/or end users (dentists and lab technicians)
- Facilitate the understanding and usage of the 3Shape Clinic and Lab solutions through classroom, webinars, and remote training initiatives
- Assisting the sales teams on events, congresses, and exhibitions across ANZ
- Develop and maintain strong relationships with both internal team members and external clients to facilitate effective communication and seamless support
- Prepare equipment for relevant courses including both 3Shape hardware and configuration of 3Shape software
- Act as integral team of the close-knit 3Shape Australia team and play an important role in obtaining and conveying feedback and input from the market to 3Shape R&D.

**Who you are**:

- You have a dental background, e.g. as a Dental Technician
- Work experience as Product Specialist, Trainer or Application Specialist within the dental industry is preferred
- Experience with dental CAD/CAM and specifically with 3Shape hardware and software either TRIOS as well as lab will be beneficial, and a natural appetite for new technologies in dental is expected
- You have knowledge and insights in the work and needs of dentists and dental technicians
- You have a great customer care & customer satisfaction mind-set
- You are enthusiastic about traveling and as a person you have excellent communication skills
- You are positive, display empathy and have good intercultural skills

**We offer**:
Join one of the most exciting tech companies in the medical device industry and make a real impact. Moreover, we offer:

- An attractive, international workplace with highly skilled, diverse and committed colleagues in an informal work environment
- Being part of a fast-growing, dynamic company and local team in Sydney
- Flexible environment both at the office and when working from home
- Salary, super and variable bonus component

**Get in touch now**

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

**About us**

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.

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