Technical Product Specialist

2 weeks ago

Sydney, Australia WiseTech Global Full time

At WiseTech Global, our people and teams worldwide are aligned in our vision to create the operating systems for global logistics. At the core of our innovation is our flagship product, Cargowise. Due to our forward-thinking development approach Cargowise saw over 750 enhancements last year alone. As we continue this growth we are on the lookout for technically savy people who are passionate about building industry leading, global products to join the team.

We are looking for a Technical Product Specialist to join our Systems Components team. Within this role you would leverage your software development, architecture or technical product expertise to work with our development team to build software systems that solve the global logistics industries most challenging problems. You will play a crucial role in bridging the gap between technical specifics and business needs.

This role sits in our WiseTech Platform services team, that enables WiseTech Product teams to deliver high quality products faster. By building on our platforms, teams can rely on common building blocks that are designed to be flexible, secure, reliable, performant, scalable, and easy to use. This allows product teams to be more efficient by focusing on solving domain specific problems.

**What you will be doing within this role;**:

- Deeply engaging with both our customers and other product teams to understand their technical pain points and translate them into high level design/solution documents
- Provide expert technical support to customer incidents and issues in a timely manner related to the system components/architecture core teams
- Utilize your technical background to collaborate with our software development teams and design concrete solutions
- Assist in aligning the product roadmap with the company priorities and manage/update the product enhancements backlog based on the priorities
- Participate in user acceptance testing (UAT) to validate the product meets the functional objectives
- Contribute to product documentation
- Work closely with the Product Manager in setting up the product vision, roadmap and strategy

**What you will have to be successful in this role**:

- Strong technical background of 4+ years working as a Software Developer, Technical Product Owner/Specialist or Technical Business Analyst
- Strong communication skills to be able to bridge the gap between business needs and technical specifications
- The ability to understand, analyze and transform pain points into implementable solutions
- Creative mindset to come up with solutions our customers didn’t know were possible

**More about WiseTech Global**:
At WiseTech Global we build leading technology solutions that help the logistics industry move goods globally. Our customers include the world’s largest logistics companies.

Our innovations and global technology enables, improves and empowers the world’s supply chains. Having listed on the ASX in 2016, WiseTech Global is now an ASX 50, AU$20 billion+ company that is serious about expansion and technical innovation. Our mission is to change the world by creating breakthrough products that empower those that own, enable, and operate the supply chains of the world. We are known for our vibrant, dynamic workplace where personal and professional fulfilment and company success go hand in hand. Working at WiseTech provides you with the ability to work in an industry leading culture with high levels of autonomy and ownership.

**Before You Apply**:

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