Product Specialist

We thrive on winning and being number one; and are always looking to add the best and brightest to our talented team of professionals. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large company’s scale, tools, expertise, and financial strength with Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment.

PSG is part of the Pumps and Process Solutions segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer and solutions provider with annual revenue of approximately $7 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments. Recognized for our entrepreneurial approach for over 60 years, our team of over 23,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.

**Position Summary**:
The Product Specialist responds to inquiries from the organization's sales force or customers about the technical aspects of the organization's products and services. Leads technical training about product selection, performance, and troubleshooting. Reviews engineering specifications and generates proposals. Develops skills and knowledge of the organization's products and services.

**Essential Duties and Responsibilities**:

- Provide guidance to sales team and channel partners for selection, configuration, and quotation of products.
- Provides technical support and troubleshooting for channel partners and end users.
- Conducts technical training of internal team members, channel partners, and other industry participants, such as EPCs, consultants, and end users.
- Territory management with regard to specific products in the assigned portfolio
- Ongoing management of specific channel partners as may be required
- Provides technical support in marketing activities such as: creation of market literature, preparing for and supporting trade shows, industry events and PSG product training and customer events.
- Maintain knowledge and manage details around specific products such as marketing and technical literature, price lists and other information that may be required.
- Conduct market research through trade associations, internet investigation and corporate services.
- Knowledge of products in detail including the operating principles and performance characteristics.
- Proficient in company processes and policies pertaining to role.
- Develop and maintain comprehensive knowledge of competitive products and their activity in the marketplace and provide reports, on a regular basis.
- Investigate market needs for innovative products and communicate them to Product Management as opportunities for product development.
- Other duties as assigned.

**Qualifications / Requirements**:

- Bachelor’s degree preferred.
- 5+ years of relevant work experience.
- Relevant industry experience (pumps, valves, system design, rotating equipment, etc.).
- Ability to analyze a mechanical system and provide technical guidance for operation and troubleshooting.
- Proficient with Microsoft Outlook, Excel, Word and PowerPoint.

**Desired Characteristics**:

- Highly organized and efficient in approaching tasks.
- Ability to professionally interact with customers on technical topics.
- A self-starter with the ability to problem solve and anticipate and avoid issues.
- Clear, concise, and articulate communication skills - verbal, written and listening.
- Strong team player, work ethic and commitment to win.

Work Arrangement : Onsite

Salary Range:

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: APAC : Australia : New South Wales : Sydney

Sub Division : Ebsray

Job Requisition ID : 48455