Customer Service Agent

1 week ago

West Perth, Australia TSA Group Full time

**Company Description**
TSA is an Australian-owned business in the outsourcing industry helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centre in Australia and the Philippines.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love; by revolutionizing the way they connect and communicate with brands.

As a Customer Service Officer, you will partner with Services Australia to assist everyday Australians through essential payments and services. From welfare support to Medicare services and help during emergencies, Services Australia ensures Aussies get the assistance they need in various situations, like unemployment, illness, and retirement.

**What you need to know about your new role**
- Represent Services Australia within our Tier 1 Digital Support team
- Full-Time paid comprehensive training in a supportive environment
- Utilize self-service portals adeptly to assist customers in finding the information they need.
- Forge authentic connections with each interaction, ensuring every customer feels valued and heard.
- Tackle challenges with creativity and a solution-oriented mindset, ensuring a seamless experience for our customers.
- Show empathy and support, particularly for our most vulnerable customers, making a meaningful impact in their lives.
- Deliver exceptional care and service in every interaction, leaving customers satisfied and smiling.

**Qualifications**
- Integrity is key: Respectful, Open, Honest, and keeping it real.
- Smooth Talker and Tech-Savvy: Navigate a variety of different systems with ease and communicate effectively.
- Driven, Engaging, and Resilient: Rise to challenges and bounce back stronger.
- Big Heart for Customers: Genuinely care about making a positive impact on people's lives.
- Availability with our rotating roster, Monday - Friday, 7 am - 7 pm.
- Full-time role based at our office at 31 Troode St. West Perth, West Australia near City West Train Station

**Additional Information**
Why TSA Rocks

TSAWays: Experience a unique culture that promotes growth, recognition, and fun
- Career Advancement: Opportunities to climb the ladder with internal progression.
- Comprehensive Training: Full training with ongoing coaching and development.
- Recognition Programs: We celebrate our people with vibrant and rewarding programs.
- Supportive Team Vibe: Enjoy a fun, friendly, and supportive team environment.
- Experience healthy and encouraging work environment & flexible working schedule*
- Plus, get ready for some awesome loyalty perks and a Christmas gift that'll make your day
- Instagram: tsa_group_

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