Customer Experience Agent

1 day ago

Perth, Western Australia Cushman & Wakefield Full time $40,000 - $120,000 per year

Job Title

Customer Experience Agent

Job Description Summary

As a Customer Experience Agent, this role delivers an exceptional resident and visitor experiences in every interaction, whilst delivering a range of on-site workplace services. With a focus on anticipating needs, listening to the resident and visitors, and making every interaction simple, effective, and quick.

Job Description

About the role:

  • Meet and greet visitors proactively in a timely manner
  • Manage reception services to ensure a positive customer experience
  • Announce arrival of guests;
  • Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
  • Accountable for workplace operations
  • Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, etc. are clean and are being used for the correct purpose
  • Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues
  • Ensure locker and parking data integrity is maintained
  • Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements
  • Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace

About you:

  • Strong reception or hospitality / customer service background
  • Professional verbal and written communication skills
  • Ability to multi-task
  • Able to demonstrate a common sense approach to problem solving
  • Minimum completion of Higher School Certificate

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

  • Being part of a growing global company;
  • Career development and a promote from within culture;
  • A Supportive and flexible environment;
  • A workplace which promotes diversity and inclusion in everything we do.

At the very heart of Cushman & Wakefield lies an unrelenting commitment to creating an inclusive culture that benefits employees and creates a positive community impact. We are passionate about championing industry change and celebrating the diversity of our people, our business and our clients.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.INCO: "Cushman & Wakefield"

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