IT Service Desk Agent

3 days ago

West Perth, Australia APM Group Full time

**Job Description** The Role**

As a Service Desk Agent you will be responsible for supporting all employees, contractors, and supply chain partners of APM in APAC region either in person, online or over the phone. You will manage and have end-to-end ownership of service desk requests, software installations, patches and new setups from first point of contact through to resolution, proactively keeping end users informed of progress. This role will be based at our West Perth Head Office.

**In this role you will**:

- Provide Level 1 IT support in a large and growing corporate environment and interpret technical information to end users in a way they understand
- Capture details of users’ issues to ensure they are concisely and accurately recorded in the Service Delivery tool
- Identifying efficiencies or opportunities for continuous service improvements
- Identify and escalate repeat issues and risks to IT management
- Ongoing asset management of all client devices

**Skills you’ll bring**

You have a passion for customer service and an ability to engage with people from all levels and backgrounds. You enjoy problem-solving and can interpret technical jargon so that the end-user understands what’s going on. You also have:

- Relevant tertiary qualification and/or work experience or currently enrolled in IT or customer service-related study
- Previous experience with the Microsoft enterprise stack (Windows 10, Azure, Microsoft 365, Intune UEM)
- An ability to identify and troubleshoot Microsoft Windows operating systems, Microsoft office suites, hardware and networking related faults
- Ability to work both autonomously and as part of a team, with a strong hunger to learn and upskill
- Willingness to work outside standard business hours and carry an on-call phone as part of a rotation

**What's in it for you?**
- Experience supporting a multinational infrastructure - AUS, NZ and Singapore
- Opportunities for professional and career development
- Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave and a company mobile

**Ready to Join?**

**About APM Group**

We’re a diverse team of over 16,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.

Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.

When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.

Indigenous people, people of culturally diverse background, LGBTQIA+ people and people with disability are encouraged to apply. Employable Me will be able to explore adaptations to the work environment if required.

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