Customer Service Agent Perth

4 days ago

Perth, Australia Qantas Full time

**Company Description**
Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.
- Together we will make a positive impact on our customers experience
- Competitive salary + industry benefits
- Permanent part time opportunities working 7 day rotational shift roster located at Perth Airport

Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Airports are the heart of our operation. It’s here people connect with the Spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.

As a Customer Service Agent, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude you’ll be surprised at what you’re able to achieve - and how you can play a key role in the experience our customers have.

As a Customer Service Agent, you’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers. In addition to this, you'll learn technical skills to operate airport infrastructure.

We’re looking for proven, dedicated customer service professionals to be Customer Service Agents.

You’ll have:

- Ability to work a 7 day rotational shift roster covering a 24/7 operation
- Recent face to face customer service experience within the hospitality, tourism or other customer focused industries
- A passion for customer service with a proactive 'can do' attitude
- A proven ability to manage and diffuse difficult situations
- Well-developed problem solving skills and able to follow through to resolution
- A strong communicator, and listener
- Ability to work both in a team environment and independently
- Ability to adapt to an ever changing, fast paced operational environment
- Compassion and empathy for special needs customers
- Exceptional grooming and personal presentation
- Ability to successfully complete a Pre-Employment Medical

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for **future** positions in our Perth Customer Experience team.

**Applications close Tuesday 15 October 2024.**

Become a Qantas Frequent Flyer member today and start earning Qantas Points. You could use your points to reward yourself with flight rewards, upgrades, hotels, car hire, and more. Join for free and save A$99.50.

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