Customer Service and Logistics Support Team Advisor

1 week ago

North Strathfield, Australia The Arnott's Group Full time

Department: Logistics - ANZ
- Location: North Strathfield, NSW, AU, 2137
- Job Function: Sales - ANZ
- Employment Type: Full time

The Arnott’s Group portfolio of brands continues the 160-year legacy of the Arnott family, providing quality, great-tasting food to create delicious moments for consumers across the world

**About the Role**:
This position is responsible for ensuring the timely receipt, processing, and dispatch of over $1.7B in annual sales across the Australian customer base. The role requires proficiency in SAP and strong relationship management skills, serving as a primary contact with customers, third-party logistics providers for Arnott’s and Campbell’s, as well as the sales, marketing and logistics teams.

**Perks**:

- Discounted Gym Memberships
- 12 Weeks Paid Parental Leave for all new parents.
- Free onsite parking
- Discounted Products
- Discounted Health Insurance

**Our Culture**:
We stand for high performance with integrity and find moments of pride and celebrate the wins gained from our collective effort. These are part of our culture and the cornerstones of The Arnott's way. When you join our team, you can expect to experience a real sense of belonging, be empowered with accountability, be recognised for your contribution, collaborate with great people.

**What your days looks like**:

- Process customer orders (EDI, manual, and bot exceptions) accurately and on time
- Coordinate freight pickups and changes with retailer 3PLs
- Manage SAP maintenance, sample orders, credits, and returns
- Provide IT support for order systems and resolve exceptions
- Drive continuous improvement in customer service and logistics

**The Ingredients for Success**:
Just like you can’t make a Tim Tam without chocolate, there are a few essential ingredients we need for this role:

- Thrive in a fast-paced environment with critical deadlines
- Strong written and verbal communication skills
- Adapt quickly, think critically, and resolve problems effectively
- SAP and B2B customer service experience (preferred)
- Team player with attention to detail and flexibility to cover at multiple sites

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