Customer Service Advisor

2 weeks ago

North Sydney Council, Australia Tenacity CX Full time $60,000 - $80,000 per year

About the role:

As a Customer Service Advisor, you will manage inbound calls and emails, providing exceptional service and resolving customer queries related to sustainability and recycling. Your key responsibilities will be to:

  • Manage inbound customer queries via phone (60%) and email (40%)
  • Troubleshoot and resolve customer issues to deliver outstanding service
  • Use a ticketing system to track and manage support requests
  • Maintain professionalism and a customer-focused approach at all times
  • Collaborate with your team to build knowledge and improve processes

What we are looking for:

  • 1 year+ experience working in a contact centre environment is essential.
  • Prior experience with ticketing systems (e.g., Zendesk, Service Now or CRM experience).
  • Exceptional communication skills, both written and verbal
  • Strong time management and multitasking abilities, with the skill to prioritise tasks effectively and stay organised in fast-paced environment.
  • A passion for customer service and a desire to help make a positive environmental impact.
  • Self-driven, resilient, and able to thrive in a team-oriented, supportive environment.
  • Proactive and resourceful in problem-solving, using initiative to find solutions.
  • Willingness to learn and adapt to new systems, processes, and tools to continuously improve service delivery.
  • Collaborative team player, always ready to support colleagues and contribute to a positive, high-performing team culture.

What's in it for you?

  • Hybrid work environment - you'll work remotely but will need to attend the office every second Friday.
  • McMahons Point office location – beautiful harbour views and close to public transport.
  • Permanent Full Time position - $64k plus super + penalty rates.
  • Rotating roster Monday to Friday with rotating weekend shift once a month (including penalty rates) = Total 38 hours per week.
  • Opportunity to contribute to a growing, purpose-driven company - you'll play a key role in transforming the recycling industry and driving environmental change.
  • Structured onboarding and training  to help you succeed in the role.
  • Positive, inclusive team culture with opportunities for career development.

Do not miss this opportunity – apply via the link today - we are interviewing immediately.

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