Customer Service Advisor

3 days ago

Strathfield, Australia Strathfield Municipal Council Full time

**Directorate**Corporate & Community
**Section**Digital, Information & Customer
**Team** Customer Service
**Employment Status**Casual
**Hourly Rate** $36.34 per hour (Grade 8, Step 1) plus 25% casual loading.

**Council Overview**

Strathfield Council is a medium sized Council located in Sydney’s Inner West. The area of the Council comprises approximately 14 square kilometres and has an estimated population of 46,000 residents, which is growing at 2.5-3% annually. Based on NSW Government projections, the population will increase to over 80,000 by 2036.

**About the Role**
- This casual Customer Service Advisor role is dedicated to delivering accurate, reliable, and high-quality customer service to both internal and external stakeholders. It involves acting as a central point of contact, a one-stop shop for customer enquiries, ensuring that each interaction is handled efficiently and professionally. Daily responsibilities include responding to enquiries through various channels such as face-to-face interactions, online platforms, Webchat, and telephone.

To meet customer needs effectively, the role also involves liaising with technical experts within the organisation to obtain accurate and up-to-date information. This collaborative approach ensures that customers receive comprehensive and informed assistance, reinforcing trust and confidence in Council services.

In addition to customer service duties, the position provides administrative support to the customer service team on an as-needed basis. This includes assisting with a variety of administrative tasks to support the unit’s operations and contribute to the smooth functioning of the broader organisation.- Relevant practical experience in a customer service role or industry
- Demonstrated experience in a call centre type of role and handling diverse, complex customer enquiries in a face-to-face situation within a government or complex environment.
- Demonstrated experience in office administration.
- Strong interpersonal skills including verbal and written communication skills.
- Proven adaptability to attend concurrently to several competing matters with accuracy and efficiency.
- Ability to work co-operatively as part of a team and independently without close supervision.
- High level computer proficiency with an ability to navigate multiple computer systems and to learn quickly.
- Excellent organisational and time management skills.
- Ability to correctly collect, receipt and balance monies daily.
- Ability to understand technical information and to communicate this information in a simple and accurate way.
- Demonstrated problem-solving skills, ability to take responsibility for customer issues until they are resolved.

**Position Description**

**Staff Benefits**

**To Apply**

1. Please fill out your details below, review and answer our designated questions.
- **_Cover letter_**:

- **_Up to date CV/Resume_**

**Applications** Close at**11:59pm, Friday 13 June 2025.**

Job Snapshot
- Employer: Strathfield Municipal Council
- Job Type: Part Time Permanent
- Location: Strathfield, NSW
- Region: Capital City/Metropolitan
- Date Posted: 30/05/2025
- Closing Date: 13/06/2025
- Position #:

  • Customer Service Advisor

    2 weeks ago

    Strathfield, Australia St.George Full time

    Join a supportive team in our Strathfield branch - Permanent Full-Time position - Korean Language Skills highly desirable Customer service role working with the local community **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual...

  • Customer Service Assistant

    5 days ago

    Strathfield, Australia Unique Education & Migration Services Pty Ltd Full time

    Looking to hire a customer service assistant to perform the following duties: - Manage large amounts of incoming phone calls - Generate sales leadsIdentify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete...

  • Customer Service Assistant

    2 weeks ago

    Strathfield, Australia Strathfield Municipal Council Full time

    **Directorate**:Corporate & Community*** **Team**:Library & Community Services **Employment Status**:Permanent **Employment Arrangement**:Part time, 18.5 hours per week **Remuneration Range**:Grade** **5 $32.55 - $37.27 per hour, dependent upon experience, plus 11.5 % Superannuation. **Council** Overview** Strathfield Council (Council) is a medium sized...

  • Administration / Customer Service

    3 days ago

    Strathfield, Australia Ashdown Consulting Full time

    $35 p/h + super - 6 month Contract - Strathfield **Administration Assistant | 6 month Contract | $38.85 Inc. Super** - **$35 p/h + super**: - **6 month Contract**: - **Strathfield** **About the Company** We are seeking an Administration Assistant to join a NSW government organisation based in Strathfield - full time in the office. **About the Role** -...

  • Customer Service Representative

    2 weeks ago

    Strathfield, Australia Ashdown Consulting Full time

    $32.69 p/h + super - 5 Month Contract - Strathfield **Customer Service Representative | 6 Month Contract | $36.12 p/h Including Super** - **$32.69 p/h + super**: - **5 Month Contract**: - **Strathfield** **About the Company** Gain valuable real life experience working with a large NSW government organisation as a Customer Service Representative. This...

  • Customer Service and Logistics Support Team Advisor

    1 week ago

    North Strathfield, Australia The Arnott's Group Full time

    Department: Logistics - ANZ - Location: North Strathfield, NSW, AU, 2137 - Job Function: Sales - ANZ - Employment Type: Full time The Arnott’s Group portfolio of brands continues the 160-year legacy of the Arnott family, providing quality, great-tasting food to create delicious moments for consumers across the world **About the Role**: This position is...

  • Customer Service Specialist

    3 days ago

    Strathfield, Australia Westpac Group Full time

    Join the St. George team in Strathfield - Part-time position, 15 hours a week - Korean language skills highly desirable - Turn your customer service skills into a career in banking! **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their...

  • Westpac and St George Banking Roles

    5 days ago

    Strathfield, Australia Westpac Group Full time

    **Personal Banking Advisor / Customer Service Advisor vacancies**: - **Permanent banking roles available at our branches in Campsie and Strathfield**: - **Full-Time positions with some Saturdays required on rotation**: - **Ability to speak Korean or Mandarin is highly regarded** Are you considering beginning or continuing your career in banking and...

  • Customer Service

    2 weeks ago

    Strathfield South, Australia Osawa Enterprises Full time

    **Responsibilities**: Assist customers with customized product lists, orders, returns and up/cross sales Resolve customer compalints and escalate issues as needed Pdrocess orders and maintain accurate customer records Colalborate with other sections to ensure customer satisfaction **Qualifications**: Collage diploma or equivalent Proven customer service...

  • P&C Advisor

    6 days ago

    North Strathfield, Australia The Arnott's Group Full time

    Department: People and Culture - ANZ- Location: North Strathfield, AU, 2137- Job Function: People and Culture - ANZ- Employment Type: Full timeThe Arnott’s Group portfolio of brands such as Tim Tams, Campbell Soup, Shapes, V8 and Scotch Finger continues the 155-year legacy of the Arnott family, providing quality, great-tasting food. Our ambition is to be a...