Reception and Administration Coordinator

**Join Our Team: Reception and Administration Coordinator**

Are you a highly organised and welcoming professional looking for an opportunity to make a meaningful impact in your community? We are seeking a dedicated Reception and Administration Coordinator to be the friendly face and efficient support behind our vibrant community centre.

**About Us**:
At Mt Gravatt Community Centre (MGCCI), we are a registered charitable organisation dedicated to strengthening community capacity and enhancing quality of life. Our mission is to provide a welcoming and inclusive space that supports individuals and families from diverse backgrounds through services like emergency financial aid, food parcels, community events, and social groups.

Joining MGCCI means becoming part of a warm and supportive team that values collaboration, professional growth, and creating meaningful connections. Together, we make a tangible impact, building a stronger, more connected community.

Every day, you’ll have the chance to contribute to the wellbeing of those who need it most, all within an environment that champions collaboration, professional development, and a shared passion for making a difference.

**About the Role**:
We are seeking a skilled and compassionate Reception and Administration Coordinator to join our team. In this pivotal position, you will be the first point of contact for clients, community members, and service providers, ensuring they feel welcomed and supported from the moment they engage with our centre.

In this role, you will uphold MGCCI’s commitment to inclusivity and accessibility, fostering a positive atmosphere where everyone feels valued and supported. Your contributions will be instrumental in creating meaningful connections and ensuring the smooth operation of our centre’s vital services.

**KEY RESPONSIBILITIES**
- Provide a professional and welcoming reception service to all clients, visitors, and service providers, ensuring a positive first impression.
- Assist with scheduling appointments, coordinating meetings, and preparing necessary documentation to support the centre's activities.
- Maintain accurate records and databases using Microsoft Office Suite, Alayacare, and other relevant systems, ensuring data integrity and confidentiality.
- Provide administrative support to the Neighbourhood Centre Coordinator and other team members as needed.
- Assist with the distribution of emergency relief, such as food parcels and financial aid, in accordance with centre policies.
- Contribute to the planning and execution of special projects, community events, and social groups to enhance engagement and inclusion.
- Collaborate with team members to identify and implement process improvements for better service delivery.

**ABOUT YOU**
- Proven experience in reception, customer service and administration roles.
- Exceptional verbal and written communication skills.
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- Sound knowledge of Microsoft Office programs (Word, Excel, Outlook).
- A professional and positive attitude with the ability to work collaboratively in a team environment.
- Experience in community services or not-for-profit organisations is highly regarded.

**WHAT WE OFFER**
- A welcoming, supportive, and inclusive workplace culture.
- The chance to make a meaningful impact within your community.
- A supportive and dynamic team environment where you can grow both professionally and personally.
- Salary packaging options to improve your take home pay - up to $18,500 can be packaged every year
- Leave loading of 17.5%
- Access to Employee Assistance Program (EAP)
- A competitive salary range, in accordance with the SCHADS Award 2024, with the final remuneration based on your experience, skills, and qualifications.

**HOW TO APPLY**

If you are highly organised, professional, and passionate about supporting your community, we’d love to hear from you.

Mt Gravatt Community Centre is proud to be an equal-opportunity employer, fostering a diverse and inclusive work environment for all employees.

Pay: $25.00 - $33.00 per hour

Expected hours: 38 per week

**Benefits**:

- Professional development assistance
- Salary packaging

Ability to commute/relocate:

- UPPER MOUNT GRAVATT, QLD 4122: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- MS Office: 1 year (preferred)
- Customer service/ Admin /Reception: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person