Solar office administrative assistant

7 days ago

Upper Mount Gravatt QLD, Australia Gimpel Electrics Full time $70,000 - $80,000 per year

Administrative & Customer Support – Solar/Battery

We are seeking an organised and motivated Administrative & Customer Support Officer to join our growing Electrical and Solar business. In this role, you'll be responsible for ensuring the smooth day-to-day operations of the office while directly supporting the Managing Director.

You will be the first point of contact for all Solar and Battery inquiries, helping guide customers from initial contact through to installation and billing. A basic understanding of solar and battery systems is required, and experience with panel layouts (Nearmap preferred) will be highly regarded.

Key Responsibilities

Administrative Support

  • Answer and manage incoming phone calls and emails.
  • Maintain accurate records of customer interactions, work orders, and job statuses.
  • Prepare and issue quotes, invoices, and receipts for solar/battery jobs.
  • Process payments and follow up on overdue accounts.
  • General reception duties and sales support.

Scheduling & Coordination

  • Schedule appointments for electricians based on priorities and availability.
  • Dispatch job details including location and customer information.
  • Track job progress and keep customers updated on timelines.
  • Manage Energex portal applications and work requests.
  • Assist with basic solar panel layouts and order required clenergy racking

Customer Service

  • Act as the first point of contact for solar and battery inquiries.
  • Provide clear information and troubleshoot basic service issues.
  • Handle customer complaints with professionalism and care.
  • Ensure customer satisfaction through timely follow-up communication.

Skills & Experience

  • Previous experience in an administrative, scheduling, or customer service role.
  • Knowledge of solar and battery systems.
  • Strong computer skills and ability to learn industry platforms.
  • Excellent communication and organisational skills.
  • Ability to multitask and prioritise in a busy environment.
  • Experience with Nearmaps, opensolar or similar tools (preferred but not essential).

What We Offer

  • A supportive team environment.
  • Training and ongoing professional development.
  • The opportunity to work longterm in a small family solar and electrical business.
  • Competitive remuneration based on experience.

Salary is strictly based on prior experience and value you can bring to the team.

Looking forward to hearing from you

Job Type: Full-time

Pay: $70,000.00 – $80,000.00 per year

Experience:

  • Admin: 3 years (Required)
  • solar industry: 1 year (Required)

Licence/Certification:

  • Full Qld Driver Licence (Required)

Work Authorisation:

  • Australia (Required)

Work Location: In person

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