Team Leader

7 days ago

Brisbane, Australia Connecting Families Full time

**About Us**

Connect Care QLD's vision and purpose is to bring communities together to ultimately create a better life for children, adults, and families. We possess a strong belief that every individual need is of the utmost importance and our entire team is committed on delivering this promise.

Supporting our vision are our CARE core values of Capability, Authenticity, Respect and Empowerment. It creates the foundation on not just what we do but how we come together. We pride ourselves on providing the highest quality of care to our clients and each other.

**About the Role**

Sitting within our Child Protection division, the Team Leader will play an instrumental role in the effective delivery of supporting services to vulnerable children and young people in our care.

You will also be responsible for the following:

- Coordinate and manage the daily operations of support services, including the provision of formal supervision and management of a team of Youth Support Workers
- Leadership skills and hands on experience will be essential in guiding the care teams to deliver essential support services.
- Establish and maintain positive rapport with stakeholders at all levels of the business
- Oversee roster scheduling alongside our operations & scheduling team to support client requirements
- Manage conflict, provide coaching and development opportunities to ensure continuous improvement in service delivery
- Involvement in the recruitment, induction, and orientation of support workers
- Provide a degree of hands-on support such as covering on-call shifts when required
- Administrative duties such as developing & maintain client plans and database management
- As you will also be supervising our team and clients across locations flexibility to travel is also required.
- On-call duties as required
- Willingness to travel to clients in Ipswich, South Brisbane and North Brisbane

**About you**

As the Child Protection Team Leader, you will have had exposure in leading and maintaining a high-performing team within the community services or related services industry. You are proactive and enthusiastic in nature as you will form an integral link between support workers and the leadership team.

Here is what will also set you apart:

- Comprehensive understanding of the child protection scheme
- Exceptional communication skills; both written and oral
- A clear understanding and awareness of privacy and confidentiality principles
- Proven track record in successful stakeholder management
- Commitment to flexible people-centric approach in problem solving and daily routines
- NDIS Worker Screening Check or Yellow Card (or willing to obtain)
- Blue Card (or willing to obtain)
- Current First Aid Certificate (or willing to obtain)
- Certificate 4 or higher in Child Protection, Social Work, Youth Work, Community Services or other relevant area

**Apply

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