Customer Service Representative

5 days ago

Prestons, Australia DeLonghi Full time

The Customer Service Representative is the first point of contact with the company’s customers, and product end-users.

You are responsible for establishing a relationship with customers on behalf of the company by taking personal and complete responsibility for each customer contact to ensure that all customer requirements are met.

**About the Role**
- Respond promptly to customer inquiries regarding products and services across De’Longhi, Kenwood and Braun consumers, service centres and internal staff
- Following up with customers to ensure high levels of satisfaction and determine future requirements.
- Present a calm, friendly, helpful and professional approach when communicating to customers at all times
- Ensure all customer interactions are recorded in the CRM with details of inquiry, comments and actions taken
- Effectively promote and sell The De’Longhi Groups products and services
- Ensure consistent and accurate information delivery to all internal and external stakeholders
- Professional phone and written communication at all times
- Troubleshooting, processing orders and warranty claims to our customers, internal staff and the service network
- Ensure all current legal requirements and responsibilities are adhered to at all times
- Learn all operational and maintenance requirements of our company’s products for Troubleshooting, Order Processing, Warranty Registrations, Warranty Claims, requests for credits and returns in Australia and NZ
- Perform any special tasks as specified by your immediate supervisor or the manner.

**About you**
- Customer service focused
- Strong written and verbal communication
- Good attention to detail
- Confident phone manner
- Ideally looking for experience within a similar role, working with appliances/products

**Benefits of DeLonghi**
- Ongoing training and development
- Supporting and collaborative team environment
- 40% off products + Christmas Gifts + additional incentives
- Hybrid model (1-2 days WFH)
- Parking on site

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

The Customer Service Representative is the first point of contact with the company’s customers, and product end-users.

You are responsible for establishing a relationship with customers on behalf of the company by taking personal and complete responsibility for each customer...

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