Field Services Technician

**At BAE Systems Australia** - Do interesting work that MATTERS - ENJOY what you do - GROW your career - Be YOU We work in a thriving sector - one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our success. Collectively we make the impossible possible. Recognised for delivering projects of global and national significance that help keep Australia safe, it is our shared passion that shapes our culture, and our people that make it a great place to work. **About the OPPORTUNITY** We have an exciting opportunity for a Field Services Technician to join our Central Function based at the Osborne Naval Shipyard reporting to the Field Services Lead. You will be responsible for providing technical support to customers on the customers' computing environment at the Osborne Naval Shipyard Key responsibilities include: - Provide technical support for the customer's extensive computing fleet: infrastructure, mobile fleet, Laptop & Desktop Fleet and Video Conferencing technologies - Troubleshoot and provide information to enable resolution on support requests and promptly allocate unresolved calls as appropriate - Receive and handle requests for support, following agreed procedures and within Service Level Agreement (SLA) guidelines - Installation and configuration of desktop hardware, software & peripherals device in a network environment - Manage customer expectations for the resolution of outstanding incident and service requests, advising customers in a timely manner of system downtime or interruptions - Create and maintain process instructions and relevant documentation - Work with the Asset Management team to ensure all IT assets are properly tracked - Complete System Administration and Classified duties as required - Alert the customer or business to potential, or known problems that affect the quality of services provided - Assist with projects where allocated **About YOU** - Prior experience in a customer service/ helpdesk role is considered essential - Experience working with systems such Active Directory, JIRA is considered desirable - Ability to demonstrate a "Can-Do" attitude and eagerness to learn - Defence security clearance or eligibility to obtain a Baseline clearance, with view to upgrade to NV2 - Eligibility to be cleared for International Traffic In Arms (ITAR) regulations **About US** You will be joining a workplace that truly cares about your wellbeing. Our people are diverse and we value the variety of perspectives this brings, we know that a culture that is inclusive and fosters a sense of belonging is a place we can all make the most of our unique talents and be our best. As Australia's largest defence company in a rapidly growing sector, you will be connected into a global team and encouraged to explore where your career might take you whether that is a traditional career path or squiggly one, there are infinite possibilities for you at BAE Systems Australia. BAE Systems recognises the sacrifices of those who have served our Nation and their families. We support our veteran community through our internal veteran network (VetNet Australia) and strong charitable partnerships, internal offerings including reserve service leave, a Veteran Mentoring Program and other exclusive offerings available through our strategic partners. We are proud to be recognised as an employer of choice for women by WORK180. **Clearances** As a Defence security clearance is required for this role, applicants must be Australian citizens and either possess or be eligible to obtain and maintain appropriate clearances. Further information regarding security clearances. International Traffic In Arms Regulations (ITAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role. Please visit this webpage for more information.