Service Desk Technician

2 days ago

Osborne Park, Australia BGC Australia Full time

Central Location: Osborne Park Office
- Great opportunity build your career with a large diverse company
- Contribute to a successful and growing part of the business

**About the Company**
BGC (Australia) is a vertically integrated group of companies who build homes and manufacture most of the materials that go into them, making BGC Western Australia’s largest home building group. You will be working in a fast-paced, hands on, agile environment, with a cohort of BGC IT professionals who put a lot of care in the service that is delivered to the wider BGC community.

If you are enthusiastic, customer focused and seeking a rewarding opportunity in IT, then this position is perfect for you.

**About the Role**
As a Service Desk technician you will assist the BGC IT Services team with providing day to day customer service across the businesses within BGC. No one day will be the same as you support a growing organisation with a focus on continuous improvement.

**This is a diverse role with varied responsibilities, including, but not limited to**:

- Troubleshooting and resolving tickets that are received within the Helpdesk
- Providing remote and onsite/field support for the businesses within BGC
- Software installation, management and support
- Onboarding and offboarding of users
- Collaborating with the Asset Services team to assist with the deployment and relocation of hardware

**To be successful in the role we are looking for**:

- Tertiary qualification and / or strong and relevant industry certifications
- Demonstrated experience working in a customer service focused position
- Strong knowledge of IT related hardware and software
- A minimum of 1 year experience in a similar role
- The willingness and ability to take initiative and identify opportunities for improvement
- A motivated team player with a can-do attitude who is supportive of their peers
- WA Drivers Licence

**What we offer**
Backed by over 60 years of experience in the building industry, BGC covers everything from manufacturing through to construction. With integrated businesses across residential construction, commercial construction, and manufacturing, we work towards building a better future where all communities can thrive.

We pride ourselves on our healthy and safe workplace culture of diversity, inclusiveness and support. At BGC, we place a very high value on our team and want to reward you for your efforts. You will enjoy great staff benefits including
- In-house BGC discounts
- Employee Assistant Program
- Corporate discounts on superannuation and health benefit funds including Bupa, HBF, HIF and IOOF
- Vehicle discounts partnering with AHG

You

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