Field Technician Team Leader

3 days ago

Osborne Park, Western Australia Swoop Telecom Full time $90,000 - $120,000 per year

Ready to Make an Impact in Telecommunications? Join Swoop

Join a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia's largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times.

Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence.

Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued.

Ready to Elevate Your Career? Become Field Technician Team Leader at Swoop

As our next the Field Technician Team Leader, you will be responsible for overseeing the team in their relevant area of responsibility, along with installing Company network infrastructure on Swoop transmission sites, connecting end-user sites to the Swoop transmission sites, and performing maintenance where needed, thereby ensuring the best possible solution for our customers.

The role is based in Osborne Park, Western Australia.

Key Responsibilities

  • Consulting in the development and execution of complex site activities including site builds, site remediation, complex customer installations, etc.

  • Managing on-site installation, repair, maintenance and testing for all related areas of field operations, including but not limited to, installation and maintenance for; fixed wireless customer installs, fixed wireless transmissions site installs, changes to transmission site installs, customer service calls and data centre changes.

  • Producing detailed and accurate service reports in the correct Company systems.

  • Maintaining relevant certifications and competency of their team as required and on time.

  • Cooperating with technical teams and sharing information across the organisation.

  • Managing the servicing and upkeep of Swoop vehicles.

  • Assisting with warehousing and logistics to maintain relevant stock levels across the field teams.

  • Providing leadership, managing a team of direct reports effectively by setting appropriate goals, providing regular coaching and feedback, identifying development gaps, mentoring and leading by example whilst ensuring adequate communication across the team.

Your experience and qualifications

  • Previous experience leading a team of technicians or tradespeople.

  • Qualifications or previous experience working in a hands-on technical role.

  • Strong knowledge of WHS requirements, particularly controlling working at heights hazards

  • Proficient in using MS Office suite of products, experience in using ticketing, job scheduling and other IT systems.

  • Advanced attention to detail and accuracy skills.

Ready to make a real impact? Apply today and join us in transforming connectivity

Satisfactory police checks, reference checks and working rights are a requirement of the role.

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