Receptionist

**Location**:
Multiple Sites across South Eastern Suburbs Melbourne

Employment Type:
FP - Full-Time Permanent

Department:
Reception

Exciting new opportunities to join our Better Health Network Reception team providing the local community with compassionate customer service, and ease to access all of our community services.

We are looking for a vibrant and passionate Receptionist to join our workforce, working collectively and enhance our team. With hours to suit you between 8.00am and 5.30pm, Monday to Friday with no late nights or weekend work required. We support people with a range of abilities, from independent, high and complex support needs.

Ability to work flexibly and adapt to changing situations and part of a team will ensure success in this role. Strong organisational skills/time management skills and the ability to follow directions will also be an asset to this role.

Our team has a focus in delivering support for local community, making a real difference to our clients lives.

**Two roles available Full Time and Part Time**

Monday to Friday
8:00am - 4.30pm /8.30am - 5pm / 9:00am
- 5.30pm (shifts flexible)

Part Time
Wednesday to Friday - 8:00am - 4.30pm /8.30am - 5pm / 9:00am
- 5.30pm

Availability to travel to all sites, if required; Parkdale, Clarinda, Chelsea and Mentone (only until July)

**Responsibilities**
- Front of Office/Reception Services
- Deliver polite, efficient reception services to clients, visitors and staff.
- Answer phone calls efficiently in an empathetic and professional manner. Screen, action or redirect calls as appropriate.
- Provide and schedule client appointments, greet and arrive clients to the service and provide new clients with welcome packs.
- Manage and direct general client and visitor enquiries.
- Perform front desk operations which include but are not limited to.
- Accurate client billing, EFTPOS payments and receipting.
- Processing of Medicare, HICAPS and Private Health Care payments.
- Room bookings.
- Supporting staff with access to pool cars, access cards and stationery.
- Banking of reception payments.
- Provide courier services and distribution of post and deliveries across sites.

**About you**
- Demonstrated experience in a Reception role in either private or public practice, with experience in a community health practice being highly regarded.
- Well-developed communication skills (written and verbal), including the ability to liaise with families, carers and other professionals from a diverse range of cultures and background.
- Ability to work well in a busy environment managing multiple demands.
- Capability to work independently, as well within a team environment.
- Computer proficiency with attention to detail and accuracy.
- Able to follow policies and procedures, including but not limited to patient confidentiality.
- Proactive problem solving skills autonomously and cooperatively as part of a team.

**Benefits for joining BHN**
- Supportive team, professional development and mentoring - with career development opportunities.
- Easy and free all day street parking.
- Two salary NFP/Charity salary packaging options.
- Flexible working arrangements.
- Standard annual leave with the option of additional purchased leave.
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most.

**About the company**

Better Health Network (previously CBCHS) encompasses more than 22 locations and has over 800 staff work in multi-disciplinary teams to deliver health and disability outcomes. BHN is a responsive and agile community health service, providing a wide range of healthcare, social support, disability, and welfare services for all members of the community.

BHN provides services spanning all periods of life including specialist childhood, youth, and aged care services. In achieving its vision of health and wellbeing for all, BHN is guided by our distinct service principles which include working with people and communities to achieve their health goals, understanding the context in which people live their lives, providing friendly, affordable, and holistic service.

**To apply