51-2023 - Aps4-aps5 Service Desk Analysts

2 days ago

Canberra, Australia The Treasury - Australian Government Full time

The IT Service Desk provides IT support to the Treasury’s staff and portfolio agencies. The successful applicant(s) will have well developed interpersonal, communication and client service experience within the Information Technology industry. A merit pool is to be established from this process.

**Service Desk Analyst - APS 4**

Key responsibilities will include but are not limited to:

- Managing allocated workload and duties on a day-to-day basis, including phone, ticket queues and counter service
- Providing 1st and 2nd level technical support and resolution for Treasury staff for the windows desktop environment
- Setup of mobility devices, both in person and remote, and hardware relocation and physical moves
- Creating and maintaining documentation and knowledge sharing for Service Delivery Unit
- Rotating shift roster Monday to Friday from 7am to 7pm.

**Senior Service Desk Analyst - APS 5**

In addition to the above, key responsibilities for the APS 5 analyst will include:

- Management of Service Delivery Unit site within SharePoint Online
- Delivering support for events, committee & international support, and Department Executive and Ministers
- Afterhours on-call roster and a rotating shift roster Monday to Friday from 7am to 7pm
- Training, guidance and mentoring of team members.

**Required Experience**:

- Previous experience working for an ICT Service Desk
- Experience working within a Windows Desktop Environment and Microsoft Applications
- A proven track record organising and planning work priorities and goals with KPI’s and leadership cohorts
- Ability to communicate with stakeholders from diverse backgrounds, experiences, and cultures.

**Desirable Qualifications / Experience**:

- Demonstrated experience working with Executive and Ministers
- An understanding of the ITIL framework
- Competent in the use of Service Management tool, Cherwell.

  • Aps4 Service Desk Analysts

    2 weeks ago

    Canberra, Australia Comcare Full time

    2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...

  • Service Desk

    2 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS4 - Information Officer, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future As a world...

  • Service Desk

    2 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS5 - Coordinator, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future The National Library...

  • Aps4 & Aps5 Freedom of Information Officers

    2 weeks ago

    Canberra, Australia Talent International Full time

    **Job Details**: **Location** Canberra **Salary** AU$43 - AU$55 per hour + Super **Job Type** Contract **Ref** BBBH103202_1688084835 **Contact** Connie Tong **Posted** about 8 hours ago - **Contract Term: 12 Months plus possible extension**: - ** Hybrid working option (Maximum 2 days working from home)** Our client is seeking for two **APS4&5...

  • APS4/APS5 Executive Assistants, Multiple Positions

    1 week ago

    Canberra, n Capital Territory, Australia Commonwealth Treasury Full time $90,000 - $120,000 per year

    SynopsisTreasury are seeking candidates to join our Executive Assistant (EA) team at the APS4 and APS5 classification levels.In these roles you will be required provide high-level executive and administrative support to Senior Executive Service (SES) officers and divisional staff.As An Executive Assistant, You WillManage, coordinate and prioritise the...

  • Aps4-aps6 Policy Analysts

    6 days ago

    Canberra, Australia Australian Government Full time

    LOCATION: Canberra, Melbourne, Sydney TENURE: Ongoing / Non-ongoing (specified term) SYNOPSIS: **About Markets Group** Markets Group promotes well functioning markets that contribute to consumer and investor confidence. Well functioning markets are central to the sustainable growth of the Australian economy and the wellbeing of the Australian...

  • 08-2023 - Aps4-5 Executive Assistants

    2 weeks ago

    Canberra, Australia The Treasury - Australian Government Full time

    Are you self-motivated, enthusiastic, possess good time management and organisational skills? Do you want to work in an environment that provides the opportunity to build on your strengths and encourages a supportive culture for learning and development opportunities? If you answered yes to any of the above questions, and you have initiative, drive and the...

  • Service Desk Analysts

    2 weeks ago

    Canberra, Australia Davidson Group Services Full time

    **Join Our Dynamic Team as a Service Desk Analyst!** Are you a tech-savvy problem solver with a passion for providing exceptional customer service? We are seeking talented Service Desk Analysts to join our clients thriving team and help them deliver top-notch IT support to their valued Government clients. **About the Role** As a Service Desk Analyst, you...

  • Service Desk Analyst

    2 days ago

    Canberra, Australia Fujitsu Full time

    About the job Service Desk Analyst **We are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. **About...

  • 2022 - Aps4/5 - Development Policy and Program

    6 days ago

    Canberra, Australia Australian Government Department of Foreign Affairs and Trade Full time

    Ongoing/Non-ongoing, Full-Time/Part-time - APS4 - $73,162 - $77,996, APS5 - 80,675 - $86,207 + 15.4% employer super contribution - Canberra - Civic **The Opportunity** The Department of Foreign Affairs and Trade (DFAT) currently has multiple vacancies that we need to fill to ensure we deliver a generous, effective and targeted Official Development...