Service Administrator

4 days ago

Yatala, Australia Digga Australia Pty Ltd Full time

**Service Administrator**

Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none.

We require a pro-active and resourceful Service Administrator to support the Service Coordinator to serve existing accounts by providing quality administrative support to Sales, Despatch, and account support to the business.

As the Service Administrator, you will be a highly motivated individual who thrives on being part of a team. You will be deeply passionate about delivering outstanding customer service and have the ability to multitask in a fast and challenging environment.

Ideally you will have a manufacturing background with a working knowledge of and experience with machinery products and services, but this is not essential.

**Main duties include.**
- Planning of daily service schedules, troubleshooting and resolving issues
- Accurately complete all documentation as it relates to service jobs and reports.
- Build effective customer relations by understanding your customers.
- Respond to technical enquiries.
- Picks, packs, weighs and prepares orders.
- Ensure inventory and stock accuracy.
- Processing of quotes, orders and invoices
- Manage customer and service records ensuring system is up to date.
- Completion of various administrative tasks

**To be successful for this role.**
- Previous experience in similar role
- Excellent communication, customer service and complaint handling skills
- Confident in building rapport with internal and external stakeholders
- High level of accuracy and attention to detail
- Self-motivated with drive to meet and exceed results.
- Ability to interpret drawings, job specifications/instructions.
- ERP experience highly advantageous

**Company**:

- Opportunities for career progression and additional training
- Free EAP service for staff and their families
- Fitness App
- Exclusive offers for well-known/leading brands and company’s
- Wellbeing toolkits
- Assessments and support programs covering Financial, Mental, Physical and Social Wellbeing
- Seasonal vaccinations
- Subsidised on site fitness sessions
- Staff events such as company BBQs, Christmas Parties etc.

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