Office Trainee

Office Traineeship - BSB30129 - Cert III in Business (Customer Engagement)

At Daniel's Donuts when you enter our stores you cannot help but smile as you ponder the wall of colourful, mouth-watering delicacies in front of you. Which one do you choose? As well as our amazing donuts, we have shakes and coffees (in most stores). Our products are special and we have no doubt you will agree the minute they hit your taste buds This means there has never been a better time to join us.

We are Australian, and we proudly say that we are the number one destination for anyone looking for donuts, pies, coffee & shakes. Starting as a family-owned business, we are rapidly expanding, with a current network of 50+ stores (on our journey to national expansion).

We now have a super exciting opportunity for a school leaver to join us as a Trainee in our Support Office. The Trainee will complete BSB30129 Cert III in Business (Customer Engagement) Traineeship as part of this new role.

About the Role
The Office Trainee will be responsible for supporting the Central Operations Manager and other Support Office leaders to provide efficient and effective support to the retail and manufacturing teams. The role is vital to the company's success through ensuring the Retail, Wholesale and Manufacturing teams are supported.

You will learn all parts of our business while being in the Support Office including Retail Operations, IT, Marketing, People and Culture and Finance.

Key Responsibilities:
Your key responsibilities will include:

- Retail/Central Ops:

- Daily Health Check Report - delivery partners and updating of issues
- Preparing new store collateral
- RingCentral set up
- Jasbe queries and support
- Sending factory and support office stock orders
- Wholesale:

- Raising credits in Ordermentum
- Sending pick slips to Jasbe (pie orders)
- Sending delivery manifests to Triumph
- Monitoring orders from daily customers
- Marketing:

- NPS team update
- NPS Customer feedback distribution
- Team Support:

- Weekly Centrals Ops Update
- Weekly ordering
- Ordering office supplies and equipment
- Updating master contacts list and new store information
- Our Customers:

- Sponsorship/donation requests
- Bulk order and fundraising orders coordination
- Google review replies
- Info general enquiries/feedback/QA submissions
- RedCat tax invoice retrieval
- Missing MyJam points

What you’ll need:
This role is an office all-rounder. You will have:

- Previous customer service experience an advantage (ideally in a fast-paced FMCG or retail environment)
- Ability to learn a range of technology platforms
- Flexible approach to work including being self-directed and highly motivated to complete tasks as required.
- Motivated and passionate with great time-management skills
- A can-do approach to work
- Attention to detail 
- Good interpersonal, customer service and communication skills
- Adaptability 

What’s in it for you:

- Gain a qualification in Cert III in Business (Customer Engagement)
- You will be joining a growing company with a fantastic product
- You will be performing a role with lots of variety
- Great opportunities to learn and grow within Daniel's Donuts, including future career opportunities
- Team discounts
- Supportive leadership structure

Working Arrangements

10 Queens Road, Melbourne (opposite Albert Park) - full time, on site

**Salary**: $14.99 - $16.78 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Penalty rates

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- Retail sales: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Albert Park, VIC (preferred)

Work Location: In person