CRM Enhancement Lead

4 days ago

Melbourne, Australia Peter MacCallum Cancer Centre Full time

**Overview**:
**Work type**:Ongoing - Full Time

**Salary**:$74,000 - $83,000

**Grade**:Undefined

**Occupation**: Consulting and Strategy

**Location**: Melbourne

**Reference**: 5941
- At Peter Mac we aim to continuously improve cancer care, research and education across all cancers and for all people affected by cancer: changing lives, breaking new ground. Everything we do is underpinned by our core values, Excellence, Compassion and Innovation. Welcoming people from a wide variety of different backgrounds and experiences is critical to fostering innovation, cultivating compassion, attracting and retaining top talent and providing the best possible cancer care for our patients.

**YOUR ROLE IN OUR FUTURE**

**_CRM Enhancement Lead - Drive Innovation & Optimise Performance_**

**_Ongoing, Full-time role_**

**Location**: Parkville, VIC (Hybrid)

**Department**: Data and Analytics

**About the Role**
- As the CRM Enhancement Lead, you will be responsible for managing, enhancing, and developing our Blackbaud CRM system to align with business needs, ensuring seamless functionality and continuous improvements. Your expertise in CRM project management, development oversight, and cross-functional collaboration will be essential in leading platform initiatives to streamline workflows and enhance system performance.

**In this pivotal role, you will**:

- Lead Stakeholder Engagement - Work closely with teams across the organisation to identify needs, gather requirements, and implement solutions that drive success.
- Manage CRM Enhancements - Oversee the enhancement roadmap, including planning, prioritisation, design, and execution.
- Drive System Improvements - Optimise workflows and empower users with effective tools and solutions.
- Provide Strategic Leadership - Guide a Business Analyst in supporting development initiatives, ensuring CRM enhancements align with evolving business needs.

**About You**
- Extensive experience in CRM enhancement and management, ideally within Blackbaud CRM.
- Strong strategic thinking and planning skills with a focus on operational efficiency.
- Exceptional stakeholder engagement and the ability to collaborate across teams.
- Proven experience leading CRM platform initiatives to drive continuous improvement.
- Expertise in Agile project management and a structured approach to problem-solving.

**Why Join Us?**
- ✨ Be at the foref ront of CRM innovation, shaping the future of our digital capabilities.
- ✨ Collaborate with a passionate team committed to excellence.
- ✨ Make a meaningful impact by delivering improvements that empower users and enhance business operations.
- Applicants to this role should provide a cover letter outlining relevant key skills and experience, and addressing the key selection criteria to assist us with our assessment.
- Hiring Manager: Sutji Muliadi
- Contact Number: 03 8559 6791

**Applications Close: 11:59PM Wednesday 2nd July 2025**
- ___________________________________________________
- Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

**WHY WORK FOR PETER MAC**
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.

Applications close Wednesday 2 July 2025 at 11.59PM

Posted 06 June 2025

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