CRM Enhancement Lead

**Overview**:
**Work Type**:Ongoing - Full-time

**Salary**: $120,000 - $130,000

**Grade**:Grade not specified

**Occupation**:Consulting and strategy

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:5941

**YOUR ROLE IN THE FUTURE**

**CRM Enhancement Lead**
- Full time, ongoing role
- Parkville location, with flexible, hybrid working (3 days on site, 2 days WFH)
- $120,000 - $130,000 base + salary packaging + super + 5 weeks annual leave + 1 ADO per month
- The Peter MacCallum Cancer Foundation is the fundraising arm of Peter Mac. While our internationally recognised cancer researchers have great success securing competitive project grants, these grants rarely fund new innovative projects, or the state-of-the-art technologies and resources needed to undertake these research projects. Funds raised by the Foundation give some of the brightest minds in cancer research the specialised technologies they need to make important new discoveries.

**About the team**
- The Data and Analytics team at the Peter Mac Foundation empowers the organisation with reliable insights, efficient systems and innovative CRM solutions that drive fundraising success and supporter engagement. By collaborating across the Foundation, the team ensures data is accessible, actionable, and continuously improved to support the mission of accelerating cancer research and improving patient outcomes.

**About the role**
- As the CRM Enhancement Lead you will be responsible for managing, enhancing and developing our Blackbaud CRM system to align with business needs, ensuring seamless functionality and continuous improvements.
- In this pivotal role, you will:

- Lead stakeholder engagement - work closely with teams across the Foundation to identify needs, gather requirements, and implement solutions that drive success
- Manage CRM enhancements - develop and oversee the enhancement 3-5 year roadmap, including planning, prioritisation, design, and execution
- Drive system improvements - optimise workflows and empower users with effective tools and solutions
- Provide strategic leadership - guide a Business Analyst in supporting development initiatives, ensuring CRM enhancements align with evolving business needs
- Vendor partnership - manage vendors’ relationship and collaboration throughout the Blackbaud CRM enhancement and development lifecycle
- This is a fantastic opportunity to drive innovation and optimise performance in this newly established role, within a values-driven, impactful organisation

**About you**
- Your expertise in CRM project management, development oversight and cross-functional collaboration will be essential in leading platform initiatives to streamline workflows and enhance system performance.
- You’ll bring to this role:

- Extensive experience in CRM enhancement and management, ideally within Blackbaud CRM
- Strong strategic thinking and planning skills with a focus on operational efficiency
- Exceptional stakeholder engagement skills and the ability to collaborate across teams
- Proven experience leading CRM platform initiatives to drive continuous improvement
- Expertise in Agile project management and a structured approach to problem-solving

**Our benefits**
- We offer a range of benefits which support our people both personally and professionally, including:

- Up to $11,660 in salary packaging to increase your take home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program
- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave, monthly ADO’s, purchased leave options and 17.5% leave loading
- Flexible, hybrid working options

**Inclusion and belonging**

**Join us**
- Hiring Manager: Sutji Muliadi
- Contact Number: 03 8559 6791

**Application closing date: 11:59PM Sunday 14th September 2025**
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- Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

**WHY WORK FOR PETER MAC**
- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.

- Applications close Sunday 14 September 2025 at 11.59pm

Posted
- 29 August 2025