CRM Enhancement Lead

Work Type: Ongoing - Full-time

Salary: $120,000 - $130,000

Grade: Grade not specified

Occupation: Consulting and strategy

Location: Melbourne - CBD and Inner Metro suburbs

Reference: 5941

YOUR ROLE IN THE FUTURE

CRM Enhancement Lead

• Full time, ongoing role
• Parkville location, with flexible, hybrid working (3 days on site, 2 days WFH)
• $120,000 - $130,000 base + salary packaging + super + 5 weeks annual leave + 1 ADO per month

The Peter MacCallum Cancer Foundation is the fundraising arm of Peter Mac. While our internationally recognised cancer researchers have great success securing competitive project grants, these grants rarely fund new innovative projects, or the state-of-the-art technologies and resources needed to undertake these research projects. Funds raised by the Foundation give some of the brightest minds in cancer research the specialised technologies they need to make important new discoveries.

About the team

The Data and Analytics team at the Peter Mac Foundation empowers the organisation with reliable insights, efficient systems and innovative CRM solutions that drive fundraising success and supporter engagement. By collaborating across the Foundation, the team ensures data is accessible, actionable, and continuously improved to support the mission of accelerating cancer research and improving patient outcomes.

About the role

As the CRM Enhancement Lead you will be responsible for managing, enhancing and developing our Blackbaud CRM system to align with business needs, ensuring seamless functionality and continuous improvements.

In this pivotal role, you will:

• Lead stakeholder engagement – work closely with teams across the Foundation to identify needs, gather requirements, and implement solutions that drive success
• Manage CRM enhancements – develop and oversee the enhancement 3-5 year roadmap, including planning, prioritisation, design, and execution
• Drive system improvements – optimise workflows and empower users with effective tools and solutions
• Provide strategic leadership – guide a Business Analyst in supporting development initiatives, ensuring CRM enhancements align with evolving business needs
• Vendor partnership - manage vendors' relationship and collaboration throughout the Blackbaud CRM enhancement and development lifecycle
• Apply Agile project management – ensure continuous development within an agile framework, promoting efficiency and adaptability

This is a fantastic opportunity to drive innovation and optimise performance in this newly established role, within a values-driven, impactful organisation

About you

Your expertise in CRM project management, development oversight and cross-functional collaboration will be essential in leading platform initiatives to streamline workflows and enhance system performance.

You'll bring to this role:

• Extensive experience in CRM enhancement and management, ideally within Blackbaud CRM
• Strong strategic thinking and planning skills with a focus on operational efficiency
• Exceptional stakeholder engagement skills and the ability to collaborate across teams
• Proven experience leading CRM platform initiatives to drive continuous improvement
• Expertise in Agile project management and a structured approach to problem-solving

Our benefits

We offer a range of benefits which support our people both personally and professionally, including:

• Up to $11,660 in salary packaging to increase your take home pay
• Discounted health insurance and eye care
• A comprehensive health and wellbeing program
• Public transport options at our doorstep and end of trip facilities for cyclists
• Onsite eateries and coffee shops and inviting rooftop garden spaces
• Pathways for professional development and new career opportunities
• Five weeks annual leave, monthly ADO's, purchased leave options and 17.5% leave loading
• Flexible, hybrid working options

Inclusion and belonging

Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us

If you feel this role is right for you we warmly invite you to apply, and encourage your early application. Applicants should provide a CV and a covering letter highlighting your key skills and experience to assist with our assessment. All appointments are made subject to a satisfactory police check and vaccination evidence. Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed. We acknowledge that not all applicants will meet the full list of selection criteria outlined, and wherever possible we will consider applications where relevant experience can apply.

For further information about this opportunity, click apply to be redirected to the Peter Mac careers page where you can review the position summary, or for a confidential discussion, please contact:

Hiring Manager: Sutji Muliadi

Contact Number:

Email:

Application closing date: 11:59PM Sunday 14th September 2025

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For further information about this opportunity, click Apply to be redirected to the Peter Mac Careers page where you can review the position profile. Alternatively, please contact us for a confidential discussion.

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

WHY WORK FOR PETER MAC

• Peter Mac offer a range of benefits which support our people both personally and professionally.
• Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
• We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

Applications close Sunday 14 September 2025 at 11.59pm

Posted

29 August 2025