Customer Care Officer

Combine your passion for animal welfare and excellent customer service
- Work for Victoria’s leading animal welfare charity
- Permanent Part-time positions available working across our Burwood East & Pearcedale sites

**About RSPCA Victoria**

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

**About the role**

We are currently seeking enthusiastic & motivated individuals to join our Customer Care team to work across our Burwood East and Pearcedale sites on a Part-time basis.

The Customer Care Officer is responsible for providing a high level of service to internal and external customers, including assisting members of the public with general enquiries and purchases, and to assist with animal admissions, adoptions and local government obligations in a way that enhances the reputation of RSPCA Victoria within the community.

This diverse and interesting role will challenge and reward you by providing opportunities to:

- Contribute to the daily management of animals entering and leaving shelters operated by RSPCA Victoria in a professional and caring manner;
- Provide a high level of service to customers, with care and without judgement, in the admission, adoption and surrender of animals to enhance the reputation of RSPCA Victoria within the community, whilst also working with local governments to reunite animals with their rightful owner;
- Provide education, support and guidance to members of the public to influence positive animal welfare outcomes and promote the diverse services of RSPCA Victoria;
- Ensure all necessary administration relating to customer interactions and the management of animals are recorded accurately and in a timely manner, in accordance with RSPCA Victoria procedures.

**What we are looking for from you**
- ** The ability to work rotating rosters including weekends and public holidays and the ability to work across both our Burwood East & Pearcedale sites**:

- Ability to work in a fast paced and challenging work environment, whilst showing great care and compassion to the animals in our shelter and members of the public.
- Demonstrated experience working collaboratively in a team environment.

**Highly regarded (however not essential)**
- Certificate II in Animal Studies or Customer Service (or equivalent);
- Previous experience in an animal care or customer service role is highly desirable, including knowledge of animal anatomy, behaviour, disease recognition and safe handling.
- Previous retail experience.

**What we can offer you**
- Recognised by Mental Health First Aid Australia, as an advanced workplace - Access to a range of mental health and wellbeing supportive initiatives; including confidential counselling services and education programs
- Generous discounts on products and services, including Royal Canin pet food, Hush Puppies footwear and RSPCA Victoria retail
- Access to a range of learning and development opportunities.

**Recruitment Requirements**
- ** To ensure a thorough onboarding process, we require the successful applicants to be available for a two-week training period at the end of February 2025**:

- Willingness to undergo a National Police Check.
- A current tetanus vaccination (or willingness to obtain one).

**How to Apply**

Applications will close Monday 27th of January

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.